Logically AnsweredWhen Exploiting Customers Is More Profitable: Southwest Turns Evil | Logically Answered
When Exploiting Customers Is More Profitable: Southwest Turns Evil
Southwest has historically been one of the most beloved airlines in the world by both employees and customers. Their philosophy has been quite simple: do right by employees. If they keep their employees happy, their employees will keep their customers happy, leading to strong customer loyalty and repeat business. They never tried to nickel and dime employees or customers, unlike every other airline and had customerfriendly policies regarding cancellations and rescheduling. In fact, Southwest proudly had a record of never laying off even a single employee in their entire 50 year history, but all of that recently changed. Activist investors have taken control of Southwest and they have been aggressively changing the company for the worse including charging for checked bags, laying off employees, and pulling back on perks across the board. This video explains what made Southwest successful in the first place and how these activist investors are ruining a customer favorite.
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Timestamps:
0:00Southwest Has Changed
0:44Employee First
5:52Customer First
9:20Investor First
Resources:
https://pastebin.com/6WKKSmN5
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Logically Answered is centered around explaining the economics of tech and social media. These sectors are generally analyzed through the lenses of finance and economics to determine which industries and companies will thrive and which will fall. In addition to this analysis, the content is often focused on the stories of various famous entrepreneurs such as Elon Musk, Steve Jobs, and Jeff Bezos. Logically Answered also cover the rise and fall of several interesting companies and services that we come across on a daytoday basis. There have been so many companies that have risen to fame and then died out in a single generation. The most interesting companies are the ones that were able to save themselves and avoid bankruptcy. Feel free to follow the podcast if you would like to see any of these topics Logically Answered.Find Logically Answered on YouTube: https://www.youtube.com/@LogicallyAnswered/Disclaimer: This podcast is an independently created audio adaptation of content originally published by Logically Answered. This is a fan made podcast that appreciates the channel’s insightful approach to knowledge and aims to make it accessible to those who prefer listening over watching. This podcast is not affiliated with, endorsed by, or officially connected to Logically Answered in any way. All rights to the original content belong to Logically Answered. If you have any concerns, please reach out.
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Keywords: economic analysis, corporate analysis, company failures, corporate strategy, company rise and fall
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