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  • The ITSPmagazine Podcast

    Giving a Damn: Joe Raiola on 46 Years of John Lennon, MAD Magazine, and Music That Heals | A Music Evolves Conversation with Joe Raiola, President and Artistic Director of Theatre Within

    Joe Raiola has spent 46 years turning a grief-stricken gathering after John Lennon's death into a benefit concert that funds free creative-arts programs for public school kids and cancer patients. He talks with Sean Martin about that work, his 33 years shaping American satire as an editor at MAD Magazine, and why he still believes music and comedy can get people to give a damn.

    Today · 43 min
  • IT Infrastructure as a Conversation

    Moving IT Service Management Beyond Tickets With Xurrent

    What does it mean when an IT department meets every SLA, closes tickets quickly, and produces healthy reports, but employees across the business are still unhappy with the service they receive? In this episode of IT Infrastructure as a Conversation, I speak with Phil Christianson, Chief Product Officer at Xurrent, about why IT service management needs to move beyond ticket processing and focus more closely on the business outcomes technology teams support. Phil describes infrastructure support as a collaborative activity. When a website, application, or business system fails, restoring service often involves operations, networking, security, developers, application teams, and business owners. A blame-focused culture slows the response because teams begin defending their own areas instead of solving the problem together. He shares an example from a large ecommerce business where one team updated product prices while another sent outdated pricing information to Google for product listing ads. When the prices did not match the retailer’s website, Phil says Google removed the company’s ads for two days. The root cause was not a complex technical failure, but a lack of communication between internal teams. The story also raises questions about how companies measure IT performance. Ticket volumes, SLA breaches, resolution speed, and first-contact resolution provide useful operational data, but they do not fully explain whether employees trust IT or whether a service helps people do their jobs. Phil recalls a CIO joking that a service desk could report excellent KPIs while the whole company disliked working with IT. His point is that metrics need to be considered alongside customer satisfaction, employee experience, and business outcomes. He also questions whether many IT processes still reflect how organizations operate today. A workaround designed for one request a week can become a major burden when demand grows and the person holding the knowledge leaves. Xurrent encourages customers to review processes roughly every eighteen months and ask whether they would make the same decisions today. Reviews can expose outdated request templates, undocumented knowledge, repetitive manual work, and overloaded roles. AI adds another layer. Phil believes employees should receive a useful automated answer quickly, with a clear route to a person when needed. Large language models can locate knowledge, summarize requests, detect duplicates, improve routing, and identify missing information. The risk is that AI can confidently return outdated or incorrect information. IT teams therefore need to review responses, improve

    Today · 29 min
  • となりのIT先輩ラジオ

    前編|なぜ、テレビは「タレント」より「スタッフ」を映すようになったのか

    前編|なぜ、テレビの「裏方」が表に出るようになったのか 昔のテレビは演者とスタッフが明確に分かれていましたが、近年はディレクターなど裏方が番組に登場するケースが増えています。 当初は制作費削減や効率化が目的でしたが、今や裏方自身が番組のキャラクターとなりコンテンツそのものへと変化しました。 背景にはYouTube等の影響もあり、綺麗な「完成品」だけでなく「作るプロセスや裏側」に面白さを見出す視聴者の変化があります。 表と裏の境界線が曖昧になり、視聴者側が裏側を求めるようになったメディアの変化を考察しています。 #裏方 #テレビ番組 #コンテンツ化 #プロセスエコノミー #YouTube #ITエンジニア #となりのIT先輩ラジオ --- stand.fmでは、この放送にいいね・コメント・レター送信ができます。 https://stand.fm/channels/65bb545163d866d93ecc1a40

    Today · 4 min
  • AI News Flash

    [9/27 21:00] AG Blanche rejects calls for new AI laws / Australian experts on AI and bioweapons

    AI News Flash for September 27, 2026 at 21:00 UTC. Topics: 1. AG Blanche rejects calls for new AI laws https://www.foxnews.com/media/ag-blanche-rejects-calls-new-ai-laws-rogue-agents-target-us-government-websites 2. Australian experts on AI and bioweapons https://www.abc.net.au/news/science/2026-09-28/how-concerning-is-the-biological-weapon-threat-from-ai-systems/107161348 3. Walmart pledges not to use personal data to set prices https://www.ksat.com/business/2026/09/27/walmart-says-its-not-using-personal-information-to-set-prices-as-it-expands-digital-shelf-labels/ 4. Tasmania urged to set conditions for AI data centres https://ua.news/en/technologies/tasmaniyi-radiat-vstanoviti-oboviazkovi-umovi-dlia-shi-data-tsentriv-abc-news-australia 5. Ukraine's Maul evacuation robot https://www.pravda.com.ua/eng/news/2026/09/27/8055273/

    Today · 3 min

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