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Work's Not Working... Let's Fix It!

Sian Harrington

Work’s Not Working… Let’s Fix It is a podcast from The People Space exploring how work is being reinvented – and what that means for HR, leaders and organisations navigating constant change.

Hosted by award-winning journalist Siân Harrington, the show examines why so many traditional ways of working are breaking down, from job design and leadership to performance, culture and the role of AI.

Through conversations with forward-thinking people leaders, innovators and academics, each episode tackles one clear problem facing work today – and surfaces the ideas, evidence and practical thinking needed to build something better.

This is where future fit HR thinking is tested in public, connecting human-centred work, AI-augmented roles and new ways of organising to the realities leaders face now.

Produced by The People Space. Find more insight, tools and analysis at thepeoplespace.com.

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  • 20 episodes
  • monthly
  • Avg 44 min
  • English
  • S3 · E5
    August 26 · 47 min

    Your Brain Isn’t Built For Work: The Faulty Model Behind Modern Management – Bruna De Palo

    In this episode of Work’s Not Working… Let’s Fix It Siân Harrington sits down with neuroscience-based executive coach and leadership strategist Bruna De Palo to challenge one of the biggest assumptions behind modern management: that people can think rationally, leave emotion at the door, absorb constant change and keep performing under chronic pressure. For years leaders have been taught neat stories about the brain: rational versus emotional, left brain versus right brain, the fear centre that hijacks the meeting. But Bruna, author of The Brain Instruction Manual for Leaders, argues that much of this thinking is now out of date. The brain is not simply reacting to events. It is constantly predicting what might happen next and deciding where to spend its energy. This changes how we understand resistance, disengagement, procrastination, burnout and silence in meetings. These behaviours may be less about poor attitude and more about a brain spending too much energy on protection. Bruna introduces the idea of the brain as the CFO of the body budget, deciding whether energy goes into defence or into the thinking, creativity, collaboration and problem-solving organisations say they need most. She explains why tough leadership can appear to get results while quietly draining performance, why uncertainty is so costly and why leaders need to create the conditions for people’s brains to work well. Whether you’re leading change, trying to build trust, dealing with burnout or wondering why your leadership development programme hasn’t shifted behaviour this episode offers a more accurate and practical way to understand people at work. Key Takeaways Outdated brain myths are still shaping leadership, HR, wellbeing and change management. The brain’s primary job is survival, which means predicting danger and managing energy. Resistance, defensiveness and disengagement may be signs of protection rather than poor motivation. Tough leadership can get results, but often at a hidden cost to energy, trust and performance. Clarity, structure, predictability, transparency and coherence help reduce the energy people spend on threat. Leaders can use the SCARF model – status, certainty, autonomy, relatedness and fairness – to spot where people may feel unsafe. If we want better creativity, decision-making and collaboration, we need to stop wasting so much human energy on protection. Interested in insights about people leadership, HR and the future of work? Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership Follow Siân on LinkedIn Are you an HR professional seeking to raise your profile? I can help! HR vendor or consultant? Check out how I can help you reach senior HR leaders. Follow The People Space on Facebook

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  • S3 · E4
    July 17 · 30 min

    Your Hidden CV: The Job Search Rule No One Teaches Young People - Susie Thomson

    In this episode of Work’s Not Working… Let’s Fix It!, Siân Harrington sits down with Susie Thomson, chair-elect of the Professional Background Screening Association, to ask a question every young person, parent, careers adviser and employer should be thinking about: what happens when your digital identity becomes part of the hiring process? Most young people know they need a CV. Fewer realise they may already have another one: the posts, comments, photographs, likes and online traces that create an impression before they ever walk into an interview. And this matters now. Entry-level jobs are under pressure, AI is reshaping early-career work and competition for graduate and school-leaver roles is fierce. At the same time, social media screening is becoming a more common part of background checks, with employers looking for potential reputational, conduct and safeguarding risks. Susie explains what social media screening actually involves, what employers are looking for and where the line sits between legitimate due diligence and unfair judgement. She also explores why context matters, how LinkedIn can help young people show curiosity and potential, and why schools, universities and employers need to do far more to explain the hidden rules of digital employability. Whether you’re a student, graduate, parent, educator, HR leader or recruiter, this episode is a practical guide to understanding the digital footprint that may already be shaping someone’s chances of getting hired. Key takeaways Social media screening is growing. Employers are increasingly using online checks as part of pre-employment screening, while informal searches by hiring managers still happen in the background. Your online presence can work for or against you. Employers may look for risk signals, but they may also see positive evidence of volunteering, industry interest, communication skills and curiosity. Context matters. A single post can be misleading if it is taken out of context, and good screening should be consistent, transparent and relevant to the role. Young people often do not know the rules. Many students, graduates and school leavers are unaware that their digital footprint may be part of the hiring process. LinkedIn is becoming part of employability. A good profile can help young people build networks, show interest in an industry and present themselves professionally without exaggerating. Digital identity is a social mobility issue. Young people with access to informed parents, relatives or schools may get advice others never receive. Employers need fair processes. Social media screening must avoid bias, protected characteristics and casual judgement by individual managers. Listen to the full podcast to pick up other tips! Interested in insights about people leadership, HR and the future of work? Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership Follow Siân on LinkedIn Are you an HR professional seeking to raise your profile? I can help! HR vendor or consultant? Check out how I can help you reach senior HR leaders. Follow The People Space on Facebook

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  • S3 · E3
    Dec 2, 2025 · 44 min

    The Transformation Myth: Why Big Change Fails in Real Life - Tom Kegode

    In this episode of Work’s Not Working… Let’s Fix It!, Siân Harrington sits down with Tom Kegode – former People & Places Culture Transformation Lead at Lloyds Banking Group – to challenge one of the most overused ideas in corporate life: transformation. Despite the slide decks, the roadmaps and the change programmes most organisations aren’t actually transforming. They’re stuck in cycles of exhaustion, over-promising and initiative-fatigue. Tom argues that the real fix lies somewhere very different: evolution. Across his career – from innovation teams to workforce design to hybrid work strategy –Tom has learned that change doesn’t happen through grand programmes. It happens through curiosity, co-creation and short, sharp experiments that shift how people work in the real world. And sometimes it starts as simply as walking into an executive meeting in a green Adidas track top and a baseball cap – his signature signal of “friendly disruption” designed to open up new conversations. In this episode, we explore: Why the idea of “transformation” gives leaders false confidence How evolution reduces burnout, boosts wellbeing and creates psychological safety What Tom learned from redesigning Lloyds’ hybrid model – including why the first iteration didn’t work How “unboxing your week” helps people use office time intentionally Why learning cultures aren’t built through hours-tracking but through collective, experiential learning The real lever for culture change: co-creation, agency and protected learning time What Kenya’s young, optimistic workforce taught Tom about adaptability and the future of work Why curiosity is a muscle that anyone – at any stage – can build Whether you’re leading a transformation programme, navigating hybrid work or simply trying to make change stick inside a large organisation, this episode offers practical insight into how work actually evolves and how leaders can make that evolution faster, healthier and more human. Interested in insights about people leadership, HR and the future of work? Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership Follow Siân on LinkedIn Are you an HR professional seeking to raise your profile? I can help! HR vendor or consultant? Check out how I can help you reach senior HR leaders. Follow The People Space on Facebook

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  • S3 · E2
    Nov 4, 2025 · 41 min

    Why Good Leaders Go Bad – Steven D’Souza

    In this episode of Work’s Not Working… Let’s Fix It!, Siân Harrington sits down with Steven D’Souza – award-winning educator, executive coach and senior partner at Korn Ferry – to explore a question few leaders dare to ask: what if the problem isn’t our systems or strategies… but ourselves? Because as Steven explains, every leader carries a “shadow” – the unseen habits, fears and defences that quietly shape decisions, relationships and culture. When ignored, these shadows can derail even the smartest leaders. When understood, they can become a source of wisdom, empathy and real change. Drawing on psychology, biology, culture and meaning, Steven reveals how our past shows up in the present – from childhood messages that still drive our behaviour, to toxic corporate patterns that reward overconfidence and silence feedback. Together, we unpack: Why strength under stress so often becomes a weakness in disguise How organisational cultures create their own “blind spots” and ethical drift What leaders can do to confront their shadow and build healthier, more human workplaces. Key Takeaways Every leader has a shadow – the part they suppress or deny – and it always shows up at work. Most derailment isn’t about incompetence but about unexamined patterns under stress. Toxic culture thrives when leaders reward results and ignore behaviour. Emotional literacy, self-awareness and courage to receive feedback are core leadership skills. The future of leadership isn’t perfection – it’s wholeness: knowing both your shadow and your light. Whether you’re a CEO, manager or HR leader this episode will change how you think about leadership maturity and what it really means to be whole at work. Interested in insights about people leadership, HR and the future of work? Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership Follow Siân on LinkedIn Are you an HR professional seeking to raise your profile? I can help! HR vendor or consultant? Check out how I can help you reach senior HR leaders. Follow The People Space on Facebook

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  • S3 · E1
    Oct 1, 2025 · 41 min

    What if one job isn't enough anymore? - Michael Moran

    In this episode of Work’s Not Working… Let’s Fix It!, Siân Harrington sits down with Michael Moran, founder of 10Eighty, career coach, former CEO and author of Going Portfolio, to explore why the ‘job for life’ is over and what comes next. Michael argues that clinging to one job as a source of security is no longer realistic and may even put us at risk. Instead, the future of work is portfolio: combining paid projects, community contribution and personal time to build freedom, purpose and resilience. From redundancy to burnout, from generative AI to cost-of-living pressures, more of us are working in multiple ways to make careers add up. And yet most organisations remain slow to adapt, risking talent, innovation and wellbeing. In this candid and practical episode Michael shares: Why job security is a myth today and how real security comes from designing your own path How portfolio careers are reshaping wellbeing, purpose and engagement at every stage of life The three practical steps you can take now to start building a sustainable multi-strand career. Whether you’re an HR leader rethinking talent models, a manager considering your next move, or simply someone who feels one job isn’t giving you enough this episode will spark new thinking about what work can be. 💡 Key Takeaways The ‘job for life’ is gone. Portfolio careers are the rising alternative. Employers who ignore this trend risk losing top talent, innovation and agility. Security today comes from skills, networks and self-investment. Portfolio work can boost wellbeing but only with planning and discipline. Three essentials: plan ahead, invest in yourself and build your network. Interested in insights about people leadership, HR and the future of work? Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership Follow Siân on LinkedIn Are you an HR professional seeking to raise your profile? I can help! HR vendor or consultant? Check out how I can help you reach senior HR leaders. Follow The People Space on Facebook

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  • S2 · E12
    Aug 26, 2025 · 48 min

    What if CEOs Don't Matter? - Farley Thomas

    In this episode of Work’s Not Working… Let’s Fix It!, Siân Harrington sits down with Farley Thomas, former global MD at HSBC, CEO coach and co-founder of leadership edtech firm Manageable, to flip the script on leadership. What if the biggest lever for performance isn’t the CEO’s vision but the team manager’s next conversation? Farley argues that while organisations obsess over strategy, status and C-suite charisma, they’re missing what really drives culture, engagement and results: everyday conversations. intentional, human dialogue. In this refreshingly honest and practical episode Farley shares: Why “fetishising” top leaders blinds us to where the real action happens How undertrained managers quietly shape, or sabotage, engagement Why conversations are culture and how to make them count And how his five-part CLICK framework helps turn accidental managers into confident conversation leaders Whether you’re a burned-out middle manager, a CEO wondering why change isn’t sticking or an HR leader tired of empty engagement plans this one will shift your lens and spark some powerful new thinking. Key Takeaways Most performance doesn’t come from the top. It comes from how line managers lead daily conversations. The “fetishisation” of the C-suite is part of the problem. Status isn’t the same as influence. 80% of first-time managers get no training. This is not just a gap but a performance risk. Culture is just a series of conversations. It’s all about how people talk at work. The CLICK model is a simple but powerful tool: Connect, Landscape, Insight, Challenge, Key points. Exploration and curiosity are the missing muscles. Most managers jump to answers rather than better questions. Blanket mandates don’t fix hybrid work. The fix lies in team-level agency and better conversations. Conversations are becoming harder and more vital. In a world of Slack, AI and burnout the human touch matters more than ever. Packed with stories, practical tools and research-backed insights. A must-listen for people leaders at every level. Interested in insights about people leadership, HR and the future of work? Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership Follow Siân on LinkedIn Are you an HR professional seeking to raise your profile? I can help! HR vendor or consultant? Check out how I can help you reach senior HR leaders. Follow The People Space on Facebook

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  • S2 · E11
    Jul 29, 2025 · 48 min

    What If the Office Is the Problem? Prithwiraj Choudhury

    In this episode of Work’s Not Working… Let’s Fix It!, Siân Harrington sits down with Prithwiraj Choudhury, professor at the London School of Economics and bestselling author of The World is Your Office, to challenge our most stubborn assumption: that work must happen in the office. Raj has spent the past decade studying ‘work from anywhere”’ and the myths that stop companies from unlocking its full potential. And his research is clear: innovation doesn’t require water coolers, culture isn’t confined to cubicles and productivity doesn’t improve with proximity. From the myth of hybrid to the rise of digital twins and personal AI bots, Raj offers bold ideas and practical tools for designing work around people, not places. Whether you’re an HR leader making the case for flexibility, a manager grappling with hybrid or a CEO still clinging to office mandates, this episode will challenge your assumptions and expand your thinking. Key Takeaways The return to office is often a disguised layoff strategy – with no proven productivity gains and high attrition costs. Hybrid isn’t a strategy, it’s often a lazy compromise. Most models ignore the power of monthly or quarterly in-person time. Water cooler myths are wrong. Real innovation needs diverse collisions, not just random chats in the office. Work from anywhere boosts inclusion. Smaller towns, caregivers and introverts all benefit – when systems are well designed. Digital twins and AI bots are expanding the meaning of remote work. From hospitals to factories, even frontline roles can now be more flexible. Managers must evolve from monitors to leaders. Surveillance kills trust. Outcomes, not hours, are the real measure of performance. HR’s role is critical. From business case to experimentation, work from anywhere needs intentional design and not default settings. Packed with research, real-world case studies and practical tips – this episode is essential listening for anyone rethinking how work works. Interested in insights about people leadership, HR and the future of work? Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership Follow Siân on LinkedIn Are you an HR professional seeking to raise your profile? I can help! HR vendor or consultant? Check out how I can help you reach senior HR leaders. Follow The People Space on Facebook

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  • S2 · E10
    Jun 30, 2025 · 48 min

    Why Work Needs More Taylor Swifts – Kevin Evers

    In this episode of Work’s Not Working… Let’s Fix It! Siân Harrington sits down with Harvard Business Review editor Kevin Evers, author of There’s Nothing Like This: The Strategic Genius of Taylor Swift, to explore what Taylor Swift can teach us about leadership, reinvention and making work actually work. At first glance it might seem unlikely but Kevin argues that Swift is one of the most strategic thinkers in modern business. She’s mastered brand control, long-term trust and antifragile thinking in a way most organisations only talk about. In an era where people feel disempowered, stuck in rigid systems and burnt out by constant change Swift’s playbook offers something rare: clarity, conviction and control. From re-recording her music catalogue to turning setbacks into strategy, Swift’s approach holds powerful lessons for leaders navigating transformation, employee experience and brand loyalty. Whether you’re a CEO, a people leader or someone questioning how to take back agency in your own career, this conversation will shift how you think about power, trust and the long game in work. Key Takeaways: Reinvention only works if you protect the trust. Swift has changed her genre, aesthetic and tone – without losing her audience. Leaders should take note. Owning your story is the new power move. Swift didn’t fight for control – she built her own. That mindset shift applies far beyond the music industry. Employee experience needs obsession, not just intention. Swift’s fan loyalty is built through care, consistency and surprise. Most organisations are still stuck at comms plans and pulse surveys. Data can’t replace instinct. Swift’s biggest decisions weren’t based on algorithms – they were grounded in clear values and audience understanding. Resilience is overrated. Try antifragility. Swift doesn’t just survive hits – she grows stronger from them. That’s a model more leaders need to adopt. You can’t build long-term loyalty if you panic every quarter. Swift plays the long game. Business should too. This episode is about more than Taylor Swift. It’s about taking bold, strategic ownership in a world of broken work models – and reminding ourselves that reinvention is a skill, not a risk. Interested in insights about people leadership, HR and the future of work? Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership Follow Siân on LinkedIn Are you an HR professional seeking to raise your profile? I can help! HR vendor or consultant? Check out how I can help you reach senior HR leaders. Follow The People Space on Facebook

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  • S2 · E9
    May 28, 2025 · 50 min

    The Answer's Not in a Spreadsheet. It's in Workplace Happiness - Lord Mark Price

    In this episode of Work’s Not Working… Let’s Fix It! Siân Harrington sits down with Lord Mark Price – former managing director of Waitrose, deputy chair of the John Lewis Partnership, and now author of Happy Economics – to ask a surprisingly radical question: What if the biggest untapped performance lever in business... is happiness? In a world obsessed with efficiency, dashboards and productivity hacks, Mark argues that we’ve forgotten a simple truth: people do their best work when they feel good. And yet, too many companies still treat happiness like a perk, not a performance metric. Drawing on over 40 years in business and a global dataset of over one million employees, Mark shares why the smartest organisations are putting happiness on the balance sheet – and what happens when they do. Whether you’re a numbers-driven CEO, a disillusioned manager or an HR leader trying to make the case for culture, this episode offers sharp insights, real-world proof and a powerful reminder that everything in your P&L starts with your people. Key Takeaways: Workplace happiness isn’t fluffy. It’s measurable, scalable and commercially essential. Mark explains how companies can use data to drive both wellbeing and performance. The UK is bottom of the G20 for both productivity and workplace happiness. That’s not a coincidence but a warning. “The answer’s not in the spreadsheet, it’s in your people.” Why obsessing over numbers while ignoring morale is costing companies more than they realise. Recognition, information, empowerment. The six science-backed drivers of workplace happiness and why most leaders are focusing on the wrong one. Middle management isn't the enemy. Why ripping out human connection in the name of tech is a fast track to disengagement. Gen Z isn’t entitled but reacting to a system that no longer serves them. And their refusal to tolerate bad management might just be a wake-up call for the rest of us. Mark reminds us that building a happy workforce isn’t soft. It’s smart. It’s strategic. And it might just be the future of business. Interested in insights about people leadership, HR and the future of work? Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership Follow Siân on LinkedIn Are you an HR professional seeking to raise your profile? I can help! HR vendor or consultant? Check out how I can help you reach senior HR leaders. Follow The People Space on Facebook

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  • S2 · E9
    Apr 29, 2025 · 44 min

    Employment Is Dead. What Comes Next Will Change Everything - with Josh Drean

    In this episode of Work’s Not Working… Let’s Fix It! Siân Harrington sits down with Josh Drean, workplace futurist and co-author of Employment is Dead, to explore why the traditional employment contract may soon be a relic of the past – and what’s rising to take its place. In a world shaped by AI, blockchain, Web3 and an emerging generation of workers questioning everything about how we work, Josh argues that the real disruptor isn’t remote work or the return-to-office debate. It’s that employment itself – rigid, outdated and increasingly ineffective – is being replaced by something entirely new: a fluid, tech-enabled ecosystem of contributors. From smart contracts to billion-dollar one-person businesses, Josh paints a radical but compelling picture of work’s future and why HR, business leaders and everyday workers need to be paying attention now. Whether you’re a burned-out employee, a forward-thinking HR leader or a curious CEO wondering how to retain talent in this next era, this episode is packed with insight, foresight, and a dash of provocation. 💡 Key takeaways: “Employment is dead.” That’s not a metaphor, Josh believes our existing model of full-time work-for-pay is collapsing. And with Gallup data showing employee engagement at its lowest ever, it’s hard to argue. Goodbye jobs, hello contributors. The future of work isn’t about roles and hierarchies but about ecosystems of talent. People won’t want to be controlled. They’ll want to own, contribute and collaborate on their terms. The next workforce revolution is powered by AI, blockchain and smart contracts. Think DAOs, not departments. Think output, not hours. Think talent clouds, not talent pipelines. Gen Z is not lazy, they’re rejecting broken systems. 79% of leaders say they won’t hire Gen Z. But maybe it’s the system that needs to evolve, not the generation that sees its flaws. Hope is the new trust. In a surprise insight from Gallup, it’s not trust employees want most right now, it’s hope. That the future can be different. That their work can matter again. Josh reminds us that the future of work is coming fast – and the only way to prepare is to start reimagining now. Interested in insights about people leadership, HR and the future of work? Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership Follow Siân on LinkedIn Are you an HR professional seeking to raise your profile? I can help! HR vendor or consultant? Check out how I can help you reach senior HR leaders. Follow The People Space on Facebook

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  • S2 · E8
    Jan 8, 2025 · 42 min

    Why Great Workers Become Bad Managers with Kate Waterfall Hill

    In this episode of Work’s Not Working… Let’s Fix It! Siân Harrington sits down with Kate Waterfall Hill, executive coach, leadership expert and creator of Linda, the bad manager, to explore why leadership so often falls short in today’s workplace. With humour and insight Kate reveals why bad managers are everywhere, the hidden causes of their failings and how we can all do better. From the challenges of managing Gen Z to the traps of accidental managers, Kate offers a refreshingly practical and empathetic approach to leadership. Drawing on her 30+ years of experience she shares actionable advice for HR leaders and managers alike, proving that great leadership isn’t about knowing all the answers but about asking the right questions. After hearing from Linda, the bad manager, herself we discuss how we can reshape management practices for a changing workforce. And we ask what practical steps can we take to develop leaders who inspire rather than alienate? Key takeaways: The rise of accidental managers: Kate explains why so many managers are promoted without the necessary skills and training, leading to frustration and inefficiency. She offers solutions for HR leaders to break this cycle and set managers up for success. Gen Z and the leadership gap: With a workplace culture that values balance and boundaries, Gen Z is pushing back against traditional leadership norms. Kate unpacks the tension between generations and how leaders can adapt to meet new expectations. The quiet management crisis: From quiet quitting to quiet unbossing Kate explores how many workers now reject management roles altogether. What does this mean for the future of leadership, and how can we reignite the appeal of leading others? Empathy meets authority: Balancing empathy and authority is a cornerstone of effective leadership, yet it remains a challenge for many. Kate shares how leaders can foster trust, clarity, and psychological safety while maintaining accountability. Kate’s wisdom and wit leave listeners with a key message: great leadership doesn’t have to be a heavy burden. It can be an opportunity to inspire, connect and create positive change for yourself and your team. Interested in insights about people leadership, HR and the future of work? Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership Follow Siân on LinkedIn Are you an HR professional seeking to raise your profile? I can help! HR vendor or consultant? Check out how I can help you reach senior HR leaders. Follow The People Space on Facebook

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  • S2 · E7
    Nov 27, 2024 · 41 min

    Lost in the Machine: Reclaiming Humanity in the Age of AI with Tomas Chamarro-Premuzic

    In this episode of Work’s Not Working… Let’s Fit It! Siân Harrington dives into the complex and often paradoxical relationship between humans and artificial intelligence with Tomas Chamorro-Premuzic, organisational psychologist and author of the provocative book I, Human. Together they unpack the ways AI is reshaping workplaces ­­– and our very minds – for better and worse. From the alarming economic toll of digital distraction to the rise of "datification" Tomas sheds light on how technology is hijacking attention, narrowing our thinking and making us more predictable. But it’s not all dystopia. Tomas offers hope in the form of practical strategies to stay human in a world increasingly run by machines. For HR and people leaders this episode raises critical questions: How do we use AI to amplify – not replace – our humanity? And how can we build workplaces where empathy, creativity and critical thinking thrive amidst the algorithms? Key Takeaways AI: A Weapon of Mass Distraction: Tomas calls out AI’s role in fuelling multitasking and digital addiction. He reveals how this distraction costs the US economy $650 billion annually, far outweighing other workplace challenges like absenteeism and turnover. The Datification of Work: AI thrives on big data but Tomas warns that in making us more efficient it also risks making us more robotic. The challenge for leaders: How do we embrace AI without losing our human unpredictability? The Rise of Digital Narcissism: Technology has amplified cultural narcissism, entrenching us in filter bubbles that feed our biases. Tomas explains how this impacts leadership, fostering groupthink, weakening cognitive diversity and creating workplace polarisation. The Paradox of Productivity: While AI boosts efficiency it can also encourage intellectual laziness, leaving us unprepared to think critically or independently. Tomas advocates for rediscovering analogue connections and injecting humanity back into our daily routines. Practical Actions for HR Leaders: Tomas urges HR to focus on three priorities: Upskilling mid-level managers to handle AI’s complexities. Humanising workplace cultures to counterbalance AI’s dominance. Cultivating curiosity and experimentation to adapt to AI’s evolving potential. Tomas leaves listeners with a powerful challenge: Don’t become a robot. As AI increasingly mimics humanity, we must double down on what makes us unique – our empathy, creativity and ability to connect meaningfully with others. Interested in insights about people leadership, HR and the future of work? Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership Follow Siân on LinkedIn Are you an HR professional seeking to raise your profile? I can help! HR vendor or consultant? Check out how I can help you reach senior HR leaders. Follow The People Space on Facebook

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  • S2 · E6
    Oct 21, 2024 · 48 min

    No Silver Bullet: Debunking the Quick Fix In Leadership with Steve Hearsum

    In this episode of Work’s Not Working, Siân Harrington sits down with Steve Hearsum to debunk one of the most seductive myths in leadership and organisational change – the myth of the "silver bullet." From tales of vampires and werewolves to the Lone Ranger’s legendary single shot, Steve uses storytelling to explore why leaders are so often tempted by the idea that a single, magical solution can solve their organisation’s most complex problems. Steve takes aim at quick fixes, challenging the traditional ways leadership development is approached and questioning why companies are still pouring millions into programmes that deliver little more than "better sameness." He highlights the flawed model of consulting firms that run on the backs of "grinders, minders and finders," revealing how this dependency perpetuates superficial change rather than real transformation. The conversation also tackles the role of AI in organisations, as Steve asks whether AI is being hailed as the next silver bullet – spoiler: it’s not. He explains why our obsession with technological solutions often distracts from addressing the deeper human challenges in leadership and change. Steve doesn’t shy away from uncomfortable truths, pointing out the existential fear that drives leaders to look for certainty and quick solutions. Key Takeaways The Myth of the Silver Bullet: Using metaphors from folklore and myth, Steve explains why the search for a single perfect solution – whether it’s in leadership or AI – fails to address the complexity of organisational challenges. Grinders, Minders and Finders: Steve critiques the consulting industry’s business model, which prioritises profit over genuine capability-building, creating a cycle of dependency rather than true leadership growth. The Problem with Performative Leadership Development: Many leadership programmes are disconnected from real-world challenges, focusing on theory rather than practice. Steve advocates for reflexivity and applied learning. AI: Not the Next Silver Bullet: While AI has potential Steve warns against seeing it as a magic fix for organisational problems. Leaders must focus on how technology supports human intelligence, not replaces it. Leadership in a Complex World: Effective leadership isn’t about following rigid frameworks, it’s about navigating uncertainty, challenging assumptions, and being willing to step into the discomfort of not knowing. HR’s Role in Change: HR departments can fall prey to the allure of quick fixes, but they also mirror the wider leadership culture. Steve urges HR to ask uncomfortable questions and push for deeper, systemic change. Throughout the episode Steve offers practical advice on how leaders can shift their mindset, develop critical thinking skills, and move away from a reliance on "fix-it-all" solutions. Interested in insights about people leadership, HR and the future of work? Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership Follow Siân on LinkedIn Are you an HR professional seeking to raise your profile? I can help! HR vendor or consultant? Check out how I can help you reach senior HR leaders. Follow The People Space on Facebook

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  • S2 · E5
    Sep 24, 2024 · 46 min

    People Aren’t Data: How to be an AI Savvy Leader with David De Cremer

    In this episode of Work’s Not Working Siân Harrington speaks with AI and leadership expert David De Cremer about the challenges business leaders face when integrating AI into the workplace. They explore how the rush to adopt AI can often miss the mark by focusing too much on technological solutions and not enough on the human elements that make successful AI integration possible. David argues that leaders are often overwhelmed by AI’s potential and mistakenly delegate the responsibility to tech experts, which results in a lack of alignment between AI’s use and the organisation’s business goals. He highlights the need for an "AI-enabling" culture, where AI serves human intelligence rather than replacing it, and stresses that ethical and human-centred approaches are essential for long-term success. Throughout the conversation David shares practical strategies for fostering a balanced approach to AI adoption, ensuring that it augments human creativity and decision-making. He also touches on how leaders can upskill their teams, manage the risks of over-reliance on AI and avoid the pitfalls of treating people as mere data points. Key Takeaways AI as an enabler, not a replacement: David emphasizes that AI should be seen as a tool to support human decision-making rather than something that diminishes human involvement. Leaders must create AI-enabling cultures that put people first. Leadership’s role in AI adoption: Leaders often feel disconnected from AI implementation, delegating it to tech teams. David highlights the importance of leaders being AI-savvy, actively participating in the process and aligning AI use with business goals. Human-centred leadership: The conversation underscores that AI adoption should not reduce employees to data points. Ethical upskilling and clear communication about AI’s role are critical to maintaining trust and employee engagement. Balancing innovation with responsibility: David warns of the dangers of rushing into AI adoption due to competitive pressures. Thoughtful implementation that considers both the opportunities and challenges of AI is key to realising its benefits. Soft skills in the AI era: As AI takes on more technical tasks, soft skills like empathy, creativity and collaboration become even more important. Leaders must foster these skills in themselves and their teams to thrive in an AI-driven future. About David De Cremer Professor David De Cremer is a world-renowned expert in leadership and organisational transformation in the AI era and author of The AI Savvy Leader: Nine Ways to Take Back Control and Make AI Work Interested in insights about people leadership, HR and the future of work? Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership Follow Siân on LinkedIn Are you an HR professional seeking to raise your profile? I can help! HR vendor or consultant? Check out how I can help you reach senior HR leaders. Follow The People Space on Facebook

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  • S2 · E4
    Aug 28, 2024 · 48 min

    Five Generations, One Workforce: Fixing Leadership for a Multi-Generational Future with Paul Anderson-Walsh

    In this episode of Work’s Not Working, Siân Harrington and inclusion expert Paul Anderson Walsh explore the challenges of managing five generations in the workplace and the need for adaptive leadership. They highlight the different expectations and perspectives of each generation, from Traditionalists to Gen Z, and the impact of these differences on work and leadership styles. The conversation touches on biases and stereotypes associated with different generations and discusses five key approaches: guided leadership, mentoring, participation and recognition, hands-off leadership and coaching support. They also touch on the specific challenges faced by Generation X and the potential impact of Generation Alpha in the future – and look at examples of companies successfully adapting their approach. Key Takeaways Intergenerational differences: The varying expectations and values across different generations in the workplace, from traditionalists to Generation Z, and the upcoming Generation Alpha. Paul highlights that each generation has distinct views on work, career growth and institutional trust. Leadership adaptation: Paul emphasizes the importance of inclusive leadership that is personalized to meet the needs of each generation. He argues against a one-size-fits-all approach and advocates for hyper-personalized leadership strategies, which he refers to as "one-size-fits-one." Observational leadership: The concept of "observational leadership," which he describes as a balance between maintaining strategic oversight ("Eyes On") while empowering employees to operate independently ("Hands Off"). This approach aims to respect the autonomy of each generation while ensuring they feel supported. Leadership styles for different generations: Different leadership styles tailored to each generation, from mentoring for mature workers to transparency and integration for Generation Z. Paul emphasizes the need to adjust leadership strategies based on the generational composition of the workforce to foster collaboration and innovation. Practical recommendations: The discussion concludes with practical advice for leaders and HR professionals on how to better support a multi-generational workforce. This includes adopting reciprocal mentoring programmes, establishing shadow boards to involve younger employees in strategic decision and focusing on resourcing employees as individuals rather than merely managing them as resources. About Paul Anderson-Walsh Paul Anderson-Walsh is the CEO of ENOLLA Consulting, a consultancy helping organisations create a culture of human inclusion. The focus of Paul’s work is to help end inequality in the workplace. He is a world-learning inclusion expert, a learning and development practitioner, author, speaker and the host of the Human Inclusion Podcast. Interested in insights about people leadership, HR and the future of work? Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership Follow Siân on LinkedIn Are you an HR professional seeking to raise your profile? I can help! HR vendor or consultant? Check out how I can help you reach senior HR leaders. Follow The People Space on Facebook

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  • S2 · E3
    Jul 30, 2024 · 41 min

    From Cog in Machine to Human at Work: Why Victorian Beliefs are Holding Us Back with Blaire Palmer

    In this episode of Work’s Not Working, Siân Harrington speaks with Blaire Palmer about the outdated Victorian beliefs and practices still influencing modern workplaces. Despite technological and societal advancements, many organizations remain entrenched in old paradigms, treating employees like second-rate machines. Blaire argues that these antiquated beliefs prevent true evolution in work practices, affecting everything from productivity measurements to hierarchical structures. The discussion explores how these outdated practices impact employee engagement and wellbeing and introduces the concept of organizational citizenship versus autonomy. Blaire shares insights on fostering a more trusting and human-centric work environment and delves into the necessity for radical shifts in leadership approaches. Key Takeaways: Outdated Victorian beliefs: Many organizations still operate under Victorian-era work paradigms that emphasize productivity and efficiency over human-centric approaches. Practices like clocking in and out, hierarchical structures and time and motion studies were developed during the Industrial Revolution and continue to influence modern workplaces. Impact on employee engagement: Treating employees like machines and imposing strict processes hinder their ability to perform their best work. Genuine engagement requires organizations to create environments where employees can find meaning and purpose in their work. Organizational citizenship vs autonomy: Blaire introduces the concept of organizational citizenship, which emphasizes belonging and responsibility over self-centered autonomy. Trust is essential in fostering a culture of citizenship, where employees feel valued and empowered to contribute. Challenges in shifting work practices: The pandemic highlighted the potential for more flexible work arrangements but many organizations reverted to old practices. Leaders need to push decision-making down the organization and support employees in developing their decision-making skills. Practical steps for leaders: Leaders should envision the legacy they want to leave and take brave steps to create more human-centric workplaces. Addressing core tensions in the organization and involving employees in problem-solving can lead to meaningful changes. Encouraging autonomy and trust by refraining from making all decisions and pushing responsibilities down to employees. About Blaire Palmer Blaire Palmer is a former BBC journalist turned organizational culture and leadership specialist. She has worked with numerous organizations over the past 24 years, helping them drive real change and create environments where people can do their best work. Blaire is the author of Punks in Suits and speaks internationally on rethinking leadership for the modern era. Interested in insights about people leadership, HR and the future of work? Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership Follow Siân on LinkedIn Are you an HR professional seeking to raise your profile? I can help! HR vendor or consultant? Check out how I can help you reach senior HR leaders. Follow The People Space on Facebook

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  • S2 · E2
    May 23, 2024 · 43 min

    The Glass Cliff: How We’re Setting Women and Global Majority Men Up For Leadership Failure with Sophie Williams

    In this episode Siân Harrington speaks to Sophie Williams about the concept of the glass cliff, where women and marginalized groups are often hired in leadership roles when a business is already underperforming, setting them up for failure. It delves into the impact of the glass cliff on women in the workplace, the reasons behind it and the implications for organizations. The discussion also covers practical advice for HR leaders and individuals to mitigate the glass cliff and create more inclusive work environments. Key takeaways: Women are now in regression, not progression, around the world The glass cliff phenomenon sets up women and marginalized groups for failure by hiring them in leadership roles during times of organizational crisis The impact of the glass cliff extends beyond individual experiences to the broader implications for workplace diversity and organizational culture The Great Break-Up: why women in leadership positions are leaving organizations The need for organizations to create more inclusive work environments and recognize the value of diverse leadership perspectives Practical steps for both HR leaders and individuals to mitigate the effects of the glass cliff About Sophie Williams Sophie Williams is the author of the new book The Glass Cliff, which draws on almost 20 years of research from around the world on The Glass Cliff phenomenon. She is a former global Leader at Netflix and has held the titles of COO and CFO in London advertising agencies. Williams is also author of Millennial Black & Anti-Racist Ally, a TED Speaker, the voice behind Instagram’s @OfficialMillennialBlack, and part of the UN Women UK’s delegation to the Commission of the Status of Women conference in 2023 and 2024. Interested in insights about people leadership, HR and the future of work? Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership Follow Siân on LinkedIn Are you an HR professional seeking to raise your profile? I can help! HR vendor or consultant? Check out how I can help you reach senior HR leaders. Follow The People Space on Facebook

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  • S2 · E1
    Apr 23, 2024 · 40 min

    From Frankenstein Managers to Operational Coaches: The Power of Questions with Laura-Ashley Timms

    In this episode Siân Harrington speaks to Laura Ashley-Timms about the importance of asking good questions as a management superpower. Laura highlights the challenges faced by managers in today's complex and rapidly changing work environment and the need to reinvent the traditional command and control culture of management. She introduces the concept of the Frankenstein manager, who is made up of bits and pieces of knowledge and experience, and explains why organisations are not set up to ask the right questions. Laura presents a practical framework for developing the superpower of asking questions and driving action, and shares the results of a research study that demonstrates the effectiveness of operational coaching. Key Takeaways 75% of bosses are accidental managers with no formal training in people management or leadership Employee engagement is stagnating, with only 23% of global employees being engaged Accidental managers are ill-equipped to deal with the complex and rapidly changing work environment The traditional command and control culture of management needs to be reinvented to focus on asking powerful questions Operational coaching, which involves an inquiry-led approach and asking the right questions, can drive performance and productivity increases A research study found that managers who underwent operational coaching increased the time they spent coaching by 70% and improved their skills in all management competencies Operational coaching can lead to positive organisational outcomes, such as improved retention and increased employment Asking powerful questions will become even more important in the age of AI, as it is crucial for getting the most out of AI and making informed decisions. About Laura Ashley-Timms Laura Ashley Timms is the chief operating officer of performance consultancy Notion and an expert on how to leverage operational coaching behaviours across organisations to drive commercial results and improve productivity and engagement levels. She has helped leaders and managers in over 40 countries to implement the award-winning STAR® Manager programme, has been recognised as one of the UK’s top executive coaches and as one of 40 outstanding global women. More recently she is co-author of management bestseller The Answer is a Question. Interested in insights about people leadership, HR and the future of work? Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership Follow Siân on LinkedIn Are you an HR professional seeking to raise your profile? I can help! HR vendor or consultant? Check out how I can help you reach senior HR leaders. Follow The People Space on Facebook

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  • #12
    Mar 28, 2024 · 43 min

    It's Not the What, It's the Why. Steps to Evidence-Based HR: Rob Briner

    In this episode, Siân Harrington speaks with Rob Briner about the challenges and benefits of adopting an evidence-based approach in HR. They discuss the focus on HR fads and the need to shift towards a more informed and effective HR practice. They explore the role of data and analytics in evidence-based HR and the mindset and skills required to implement this approach. They also highlight areas of HR that are poorly evidenced and discuss how taking an evidence-based approach can lead to more meaningful, healthy, inclusive and sustainable work. Key takeaways · Why HR fads are often ineffective and can be corrosive to the profession · How evidence-based HR involves looking at multiple sources of evidence, including data, personal experience, stakeholder input and scientific research · Challenges in implementing an evidence-based approach · How data and analytics play a crucial role in evidence-based HR but it is important to consider the quality and relevance of the data · Areas of HR that are poorly evidenced include diversity and inclusion, employee engagement and leadership development · Some organisations are leading the field in evidence-based HR but there is still a need for more widespread adoption · Taking an evidence-based approach can help make work more meaningful, healthy, inclusive and sustainable by focusing on what is important and making better-informed decisions. · Three steps to help you start on the journey towards an evidence-based approach. About Rob Briner Rob is professor of organizational psychology at Queen Mary, University of London and associate research director at Corporate Research Forum (CRF). He is also currently a visiting professor of evidence-based HRM at Birkbeck (University of London) and professor at Oslo Nye Høyskole. He was previously co-founder and scientific director of the Center for Evidence-Based Management and has held positions at the Institute for Employment Studies, London School of Economics, King’s College (University of London), Bath University and University of Edinburgh. For more information on his recent work with the Corporate Research Forum on evidence-based HR please check out the Evidence-Based HR Knowledge Hub. Interested in insights about people leadership, HR and the future of work? Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership Follow Siân on LinkedIn Are you an HR professional seeking to raise your profile? I can help! HR vendor or consultant? Check out how I can help you reach senior HR leaders. Follow The People Space on Facebook

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  • #11
    Feb 9, 2024 · 40 min

    The Innovation Misstep. Redirecting Focus for Meaningful Outcomes: Cris Beswick

    In this episode, Siân Harrington speaks to innovation expert Cris Beswick about misconceptions about innovation and how the way we approach it today is not delivering the outcomes businesses want. Cris emphasises that innovation is not just about new products or technology. He defines innovation as the introduction of new or different solutions that solve genuine problems and add value. He highlights the importance of innovation in today's rapidly changing business landscape and explains why it is crucial for organisations to focus on it. Cris also addresses the challenges in approaching innovation, the role of leadership and the need for a culture of innovation. And he shares practical steps for leaders to foster innovation within their organisations. Key takeaways: Innovation is not just about new products or technology; it is about introducing new or different solutions that solve genuine problems and add value Innovation is vital for organisations to thrive and stay competitive in today's rapidly changing business landscape Organisations needs to focus on how owns, drives and contributesto the innovation agenda Why does everyone blame the 'permafrost' middle manager? Managers are frozen by the system around them Innovation should not be limited to a specific department or team; it is a capability that should be embraced by everyone in the organisation You can't build a culture of innovation, so what do we mean by that phrase? Building a culture of innovation requires a clear purpose, conscious leadership decisions and alignment of processes, practices, behaviours and culture Why HR needs a seat at the innovation table Practical steps you can take to become more innovative. About Cris Beswick Cris Beswick is a leading thinker and strategic advisor on innovation leadership and culture and a pioneer in the field of measuring corporate innovation maturity. He’s the co-founder of innovation advisory firm Outcome and best-selling author of Building a culture of Innovation. Interested in insights about people leadership, HR and the future of work? Seize and shape the future of work with The People Space, a leading digital HR magazine for forward-thinking leaders. We empower you to put people at the heart of work, navigating the evolving intersection of technology, business and human insight. Join us in building a future where people and machines collaborate for a more human-centric workplace Sign up for our free fortnightly newsletter on the future of work, human-centric organisations and people-first leadership Follow Siân on LinkedIn Are you an HR professional seeking to raise your profile? I can help! HR vendor or consultant? Check out how I can help you reach senior HR leaders. Follow The People Space on Facebook

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