

#110 - The Human Side of Dealmaking with Rohan Doctor, Louisa AI
Rohan Doctor, founder and CEO of Louisa AI, joins The Wall Street Lab to discuss relationship intelligence, trust, and how complex institutional business actually gets done. Before founding Louisa, Rohan spent 17 years at Goldman Sachs, including a decade as a managing director. In this episode, Andi and Rohan discuss how senior banking relationships are built, why CRM systems often fail to capture the real "who knows who" inside an organization, and how AI can help financial institutions connect the right relationships, mandates, and timing without replacing the human trust at the center of dealmaking. Key Topics and Timestamps: What Louisa AI does and why "who knows who" matters in finance [00:00:11 - 00:02:57] The Goldman Sachs origin story: systematizing serendipity with data [00:02:57 - 00:04:32] Bank Solutions in Hong Kong and why institutional business depends on relationships [00:04:32 - 00:08:31] Why CRM data goes stale and why relationship data is hard to capture manually [00:08:31 - 00:10:12] How Rohan manually mapped banks, stakeholders, needs, constraints, and transaction ideas [00:10:12 - 00:15:38] Finding the internal "Sherpa" who can navigate a large client organization [00:15:38 - 00:18:20] Warm introductions, trust bridges, and why relationship-led business is different from cold outreach [00:18:20 - 00:22:15] Building rapport quickly, listening well, and showing what is in it for the client [00:22:15 - 00:27:05] The three ingredients of a deal: right relationship, right mandate, and right time [00:27:05 - 00:29:10] How Louisa uses AI to identify opportunities, relationship paths, and who should pick up the phone [00:29:10 - 00:33:45] Why AI adoption in large financial institutions is slow, and how business and technology teams make decisions [00:33:45 - 00:38:05] Trust versus price and deal terms in banking and relationship-led enterprise sales [00:38:05 - 00:41:15] Relationships as career capital, firm capital, and a way to make your own luck [00:41:15 - 00:44:45] Links mentioned / referenced: Rohan Doctor on LinkedIn: https://www.linkedin.com/in/rohan-doctor-17310713/ Louisa AI: https://louisa.ai/ About Louisa AI: https://louisa.ai/about_louisa/ Louisa AI press: https://louisa.ai/press/ CNBC on Louisa spinning out of Goldman Sachs: https://www.cnbc.com/2023/05/12/goldman-sachs-ai-corporate-social-media-startup.html You can find all episodes of The Wall Street Lab Podcast on https://thewallstreetlab.com/
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