
984: Is AI Creating Business Value? Five Questions to Ask Your Team | Abby Hopper & Glenna Wiseman
Your company may be using AI every day. But can you actually demonstrate the business value it's creating? At the recent WRISE Leadership Forum in Chicago, 84 senior women leaders gathered to compare notes on how AI is changing their organizations. What emerged was a revealing disconnect between what executives expect from AI and what their teams are experiencing. While executives are focused on productivity, profitability, and managing risk, the leaders responsible for implementing AI are feeling the pressure. They're being asked to deliver greater efficiency, sometimes even reduce headcount, without clear strategies, adequate training, or agreement on what success looks like. So how do organizations turn all this AI activity into meaningful business value? Abigail Ross Hopper, former President and CEO of SEIA and founder of GEM Advisory, and Glenna Wiseman, communications strategist and founder of Permission to Bloom, facilitated these candid conversations. They join Nico to share what they learned, including an underlying challenge that kept surfacing: Trust. Trust in the tools, the strategy, the people doing the work, and ultimately the decisions and commitments customers depend on. More importantly, the workshops surfaced practical ideas for addressing these challenges, from clearer accountability to shared learning and better ways to measure results. Expect to learn: 🔹 Why the people responsible for implementing AI may be under more pressure than the executives directing its use 🔹 How to distinguish AI activity from meaningful improvements in productivity, profitability, and customer outcomes 🔹 Practical ways to strengthen trust, reduce organizational friction, and help teams learn from each other's experiences 🔹 Five questions every leadership team should ask to assess its AI strategy and identify where to focus next Abby and Glenna also share "Operationalizing AI for Enterprise Value: A Playbook for Building Trust and Accountability," a practical resource developed from the workshops, along with the AI Uplift Assessment, which helps organizations evaluate their readiness across five key areas. If AI is already part of how your organization operates, this conversation will help you determine where it's delivering value, where it's creating friction, and what your team can do about it. Are there other technologies you’ve scouted on the frontlines of the Clean Energy Revolution that you think we should be covering here on SunCast? Hit us up - team@suncast.me with your feedback & recommendations. If you want to connect with today's guest, you’ll find links to their contact info in the show notes on the blog at https://suncast.media/episodes/. Our Platinum Presenting Sponsor for SunCast is CPS America! You can learn more about all the sponsors who help make this show free for you at www.suncast.media/sponsors. Remember, you can always find resources, learn more about today’s guest and explore recommendations, book links, and more than 950 other founder stories and startup advice at www.suncast.media. We'd love if you'd leave us a 5 ⭐ rating & review and it's never been easier: https://www.ratethispodcast.com/suncast Subscribe to Valence, our weekly LinkedIn Newsletter, and learn the elements of compelling storytelling: https://www.linkedin.com/newsletters/valence-content-that-connects-7145928995363049472/ You can connect with me, Nico Johnson, on: Twitter - https://www.twitter.com/nicomeo LinkedIn - https://www.linkedin.com/in/nickalus (00:00) Uncovering AI Reality at the WRISE Forum (02:49) Designing Safe Spaces for Candid AI Dialogue (07:05) Behind Closed Doors: Patchwork AI Without Strategy (11:14) C-Suite Vision vs. Frontline Implementation Stress (13:35) Measuring Enterprise Value: Activity vs. Real Results (18:23) How AI Erodes Team Trust and Apprenticeship (26:10) Exposing AI Washing and Hidden Team Workloads (32:20) Solving Data Hoarding and AI Governance Risks (36:15) Protecting People From Joy-Robbing Automation (41:18) Five Readiness Lenses for Organizational AI Adoption (46:58) Measuring Leadership Capacity With an Analog Barometer (54:03) Five Playbook Questions for Executive AI Strategy (1:01:53) Quick Charge: Overrated AI Uses and Mindset Shifts (1:07:47) Why Clean Energy Must Never Automate Hiring
- Chapters