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Relocation Leader

NEI Global Relocation

Welcome to "Relocation Leader," for those navigating the exciting yet complex world of global relocation. Whether you're in Human Resources, Global Mobility, or a business professional managing the corporate relocation process for your team, our show is your go-to resource for mastering every aspect of the move.

As a podcast dedicated to advancing professionals, and especially professionals in global mobility, we’re proud to platform voices in relocation and business to grow our audience and help you succeed. We cover a wide range of topics, including strategic planning, cultural adaptation, monetary considerations, and the latest trends impacting the corporate relocation landscape. Stay up to date on talent mobility and gain a competitive edge by developing the soft skills that grow you as a leader and move your company forward.

Subscribe now to become a Relocation Leader!

Hosted on Acast. See acast.com/privacy for more information.

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20 episodes
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Avg 30 min
English

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S3 · E19
Monday · 31 min
Communicating Through Conflict and Change
How we respond under pressure can shape trust, communication and the relationships around us. On this episode of Relocation Leader, we revisit a keynote from our 2025 GPA Summit featuring Michelle Hill of the Revela Group. Michelle discusses emotional intelligence, interpersonal communication and the assumptions that can influence difficult conversations. She shares practical ways to pause before reacting, replace judgment with curiosity and communicate with greater intention; skills that can be especially valuable when supporting employees through the stress and uncertainty of relocation. Hosted on Acast. See acast.com/privacy for more information.
S3 · E18
September 25 · 29 min
Put Your Name on It: Trust, Service and Innovation in Relocation
To watch the video version, go to neirelo.com/allaccess On this episode of Relocation Leader, Zac sits down with Chris Douglas, Regional Sales Manager at U.S. Bank, for a wide-ranging conversation about the qualities behind strong service and lasting professional relationships. Drawing on nearly 25 years in relocation mortgage, and lessons first learned as a golf caddie, Chris explains why trust depends on following through, taking pride in your work and understanding the reasons behind a client’s request. He also shares why proactive communication separates dependable partners from transactional providers. The conversation explores how hybrid work has changed mentoring and career development, why relocation continues to require specialized expertise and how pressure for immediate results can affect relationship-based sales. Chris and Zac also discuss the role of AI, the importance of preserving human judgment and how professionals can listen to customers while still introducing ideas they may not have considered. For mobility leaders leaders, this episode offers a candid look at building trust, developing talent and creating partnerships that continue to deliver over time. Hosted on Acast. See acast.com/privacy for more information.
S3 · E17
August 24 · 35 min
From Arrival to Belonging: The Case For Destination Services
To view the video version of this episode: go to neirelo.com/allaccess A successful relocation depends on how well the employee and their family adjust to life in a new community. On this episode of Relocation Leader, Zac sits down with Heather Lofton, Director of Relationship Management at GO Destination Services, to explore the role destination services play in helping families settle into an unfamiliar location . Heather explains how local consultants support employees with housing, schools, transportation and everyday needs while providing the personal guidance that online research cannot replicate. As well as why family acclimation affects employee focus, engagement, retention and the overall success of an assignment. The duo examines how destination services have evolved beyond completing a checklist, what makes an effective local consultant and how technology can create more time for meaningful human interaction. Drawing from six relocations with her own family, Heather shares why understanding each person’s priorities can help turn an overwhelming move into a place that feels like home. Hosted on Acast. See acast.com/privacy for more information.
S3 · E16
August 10 · 19 min
Best of RL: The Cost of Going at Relocation Without the Right Partners
To view the video version of this podcast, go to neirelo.com/allaccess Mobility professionals can manage a lot on their own, but the right partners can make the difference between simply moving someone and helping them move successfully and stay moved. On this special “best of” episode of Relocation Leader, Zac revisits conversations with Michelle Moore, President and CEO of NEI Global Relocation, along with Tom Fleming, Scott Chapman, Brett Parry, Derek Gregath, and Amy Smith. Together, they explore the value of choosing the right partners, building relationships that can withstand complex situations, preparing employees and families for the realities of relocation, and looking beyond benchmarks when designing mobility programs. For HR and mobility leaders, these conversations offer different perspectives on a common theme: strong relocation programs are built through trusted relationships, thoughtful decisions, and a clear understanding of what employees and organizations actually need. Hosted on Acast. See acast.com/privacy for more information.
S3 · E15
July 27 · 23 min
Inside International Relocation: Solving Problems You Never See
To view the video, go to neirelo.com/allaccess International relocations rarely go exactly as planned. Behind every successful assignment is a team coordinating immigration, temporary housing, household goods, destination services, and countless moving parts across countries and time zones. On this episode of Relocation Leader, Zac sits down with Janelle Brady, Regional Manager for Americas and EMEA, and Alia Mudloff, Lead Account Executive for International Services, to explore what life is really like behind the scenes of global mobility. They discuss the role of an international account executive, how they guide employees and HR teams through complex relocations, and why communication, critical thinking, and strong global partnerships matter when timelines change or unexpected challenges arise. Along the way, they share memorable stories from the field—including emergency relocations, unusual housing situations, and the realities of supporting employees around the world. For HR and mobility leaders, this conversation offers an inside look at the work required to turn complicated international assignments into successful employee experiences. Hosted on Acast. See acast.com/privacy for more information.
June 29 · 28 min
How Regional Culture Shapes Global Business
To view the video version of the podcast, go to neirelo.com/allaccess What happens when two places feel familiar, but operate by a different set of unwritten rules? Brett Parry from Aperian returns to Relocation Leader for a conversation on how regional cultures in the United States can mirror, contrast with, and sometimes mislead our expectations of business environments around the world. From San Francisco, Chicago, and Warsaw to London, Tokyo, and Sydney, the discussion explores how communication styles, relationship-building, trust, and workplace expectations can vary in ways that are easy to overlook. The takeaway is practical: cultural preparation is not about memorizing rules. It is about learning to question assumptions, read the room more effectively, and enter new environments with the awareness needed to build trust, adapt well, and succeed personally and professionally. Hosted on Acast. See acast.com/privacy for more information.
S3 · E13
June 15 · 34 min
The Geography of Trust: Doing Business Across America
To view the video version of this podcast, go to neirelo.com/allaccess. Relocating within the United States can involve more cultural adjustment than expected. Communication styles, trust, workplace norms, and family experiences can vary considerably from one region to another. Brett Parry of Aperian joins Relocation Leader to explore how regional differences across the Northeast, South, Midwest, Rust Belt, and West Coast shape business and everyday life. Part one of a two-part conversation on becoming more observant, adaptable, and prepared when relocating across the U.S. Hosted on Acast. See acast.com/privacy for more information.
S3 · E12
June 1 · 29 min
Trust as Currency and Continual Learning
To view the video version, head to neirelo.com/allaccess On this episode of Relocation Leader, Zac sits down with TJ Henderson, Director of Global Client Development at NEI Global Relocation, to discuss AI, continual learning, and how mobility partners earn trust in our changing industry. Drawing on 20 years in relocation, TJ explains why relationships still matter, how mobility leaders are being asked to support broader business decisions, and why new technology should be judged by the problems it helps solve. For HR and mobility leaders, the conversation offers a practical look at how competence, judgment, and consistent values help create partnerships clients can rely on. Hosted on Acast. See acast.com/privacy for more information.
S3 · E11
May 18 · 28 min
WFH thoughts, Learning Cultures, Relocation Worries and much more! Best of Relocation Leader
On this special “best of” episode of Relocation Leader, Producer Ben takes us through some of our most popular moments. Caitlin Dwyer, Olga Collin, Derek Gregath, and many more voices from across the global mobility space cover a host of topics, including industry-adjacent legislation and cross-cultural communication, and relocation as a talent strategy. For mobility leaders, we revisit the topics worth keeping on your radar, while also slipping in a few moments that might make you laugh, pause, or question how we got from relocation strategy to movie references quite so quickly. Hosted on Acast. See acast.com/privacy for more information.
S3 · E10
May 4 · 37 min
Architecting Success
Video Referenced at 24:14 : https://www.youtube.com/watch?v=5vnlrz1QQvo To watch the video version, go to neirelo.com/allaccess On this episode of Relocation Leader, Zac Turbes sits down with Tom Fleming, Director of Client Development at AltoVita, to explore how innovation is actually unfolding inside the relocation industry. From AI-powered matching tools to fully integrated accommodation platforms, the conversation focuses on how speed, connectivity, and real-time visibility are changing expectations for both clients and relocating employees. Together the team unpacks the tension between automation and empathy, the ongoing issue of fragmented service providers, and what a truly connected mobility ecosystem could look like. For mobility leaders, this episode offers a grounded look at where the industry is evolving and how tech is reshaping the landscape of service delivery. Hosted on Acast. See acast.com/privacy for more information.
S3 · E9
April 20 · 34 min
Off Script Relocation
To view the video version, go to neirelo.com/allaccess On this episode of Relocation Leader, Producer Ben Phillips takes hosts duties and sits down with Zac Turbes, Director of Marketing and Communications at NEI, to unpack how global mobility has evolved beyond logistics into a strategic function. The team explores what it’s like getting into relocation for the first time, why relo decisions are fundamentally different from traditional purchases, how companies are using mobility to accomplish talent objectives, and why execution matters more than messaging in this space. Hosted on Acast. See acast.com/privacy for more information.
S3 · E8
April 6 · 26 min
2026 FIFA World Cup: Corporate Housing Impact
What happens to corporate housing when the FIFA World Cup comes to your city? In this episode of Relocation Leader, Zac Turbes speaks with Henry Gager, CEO of Corporate Living, and the team unpacks how major events shape housing supply, impact cost, and force creativity. From media demand to alternative housing strategies, this conversation reveals the hidden pressures—and how mobility teams are staying ahead of the game. Hosted on Acast. See acast.com/privacy for more information.
S3 · E7
March 20 · 20 min
Iran Conflict & Global Mobility, Part 2
As conflict in Iran escalates, immigration systems are tightening, borders are becoming unpredictable, and companies are being forced to rethink how—and where—they can safely move and support their global workforce. Guest: Rob Taylor, Partner at Erickson Immigration Group Zac and Rob unpack the immigration implications of the ongoing Iran conflict and what it means for companies trying to manage global talent in an increasingly unstable environment. As geopolitical tensions ripple across borders, immigration systems are becoming less predictable, and access to visas, travel, and safe relocation pathways is rapidly shifting. This conversation explores what’s happening beneath the surface—from embassy closures and restricted travel to the complex legal and compliance challenges companies face when relocating employees out of affected regions. Rob offers a practical look at how organizations are identifying risk, navigating immigration constraints, and making fast decisions with incomplete information. We provide a clear-eyed view into how conflict reshapes global mobility at the policy level—and how companies can respond with structured planning, proactive communication, and a strong duty of care for their people. Recorded on March 20, 2026 Hosted on Acast. See acast.com/privacy for more information.
S3 · E6
March 19 · 18 min
Iran Conflict & Global Mobility, Part 1
A conflict in Iran is choking off critical trade routes, sending shockwaves through global supply chains, driving up costs, and forcing companies to rethink how they move people, goods, and talent worldwide. Guest: Alex Talbot, CEO of Interconex. Zac and Alex unpack the early-stage impact of the ongoing Iran conflict on global mobility and relocation operations. As geopolitical tensions disrupt key trade routes and strain global supply chains, relocation professionals are being forced to navigate rapidly changing conditions with limited visibility. This conversation explores what’s happening beneath the headlines—from rising fuel costs and stalled shipments to the real-time decisions mobility teams must make to protect employees and manage risk. Alex offers a grounded, operational perspective on how organizations are adapting, what options are realistically available, and where caution is warranted. Lets provide a clear-eyed look at how conflict translates into practical disruption—and how to respond with transparency, discipline, and sound judgment. Recorded on March 19, 2026 Hosted on Acast. See acast.com/privacy for more information.
S3 · E5
March 9 · 30 min
Mortgage Strategy for Tight Markets
To view the video version, head to neirelo.com/allaccess Mortgage conversations in relocation are rarely simple — and in today’s market, they’re even less so. In this episode, Scott Chapman, National Relocation Director and Vice President at PrimeLending, joins Relocation Leader for a candid conversation about what mobility leaders and relocating employees need to know about affordability, market timing, and the hidden risks inside the mortgage process. From insurance cost surprises and condo litigation issues, to the psychology of waiting for the “perfect rate,” Scott explains why relocation lending is a specialized discipline — not just another transaction. The conversation explores how employer-funded rate buy-downs, renter benefits, and strategic policy adjustments can expand talent pools and improve retention outcomes. The team also tackles critical misconceptions, delays, escalations, and poor verification processes that can create significant fallout. For mobility leaders focused on cost containment, employee experience, and long-term retention, this episode offers a grounded look at how mortgage strategy quietly influences all three. Hosted on Acast. See acast.com/privacy for more information.
S3 · E4
February 23 · 39 min
Why Language and Cultural Training Still Matter When Moving
To watch the video version, go to neirelo.com/allaccess Language and cultural training are far too often treated as relocation add-ons. In this episode, Zac is joined by Christina Miller and Rita Shulda of IOR Global Services to make the case that both are far more strategic than they appear. From executives trying to lead in a second language to children navigating new school systems, language and culture shape confidence, authority, and connection. The team explores how even small efforts to engage a new language can build credibility, signal respect, and accelerate integration. For mobility leaders, it’s a reminder that successful assignments aren’t powered by logistics alone — they’re powered by understanding. Hosted on Acast. See acast.com/privacy for more information.
S3 · E3
February 9 · 35 min
How Sharing Knowledge Shapes the Industry
To view the video version: go to neirelo.com/allaccess In this episode of Relocation Leader, Zac Turbes sits down with Phillip Nguyen, Director of Global Client Development at NEI Global Relocation, to talk about what actually moves the global mobility industry forward—and it isn’t just process. Phillip shares what’s changed as he’s shifted from emerging markets to national accounts, where experienced mobility leaders show up with sharper questions, clearer visions, and higher expectations around reporting, visibility, and partnership. Together, they unpack why conferences still matter in a relationship-driven industry, what gets lost when those connection points disappear, and how “goodwill equity” quietly prevents service failures behind the scenes. Phillip explains why transparency is non-negotiable, how NEI approaches consultation without forcing a one-size-fits-all model, and why the best sales conversations start with asking better questions—not rushing to pitch an answer. In mobility, relationships aren’t networking fluff—they’re long-term. Hosted on Acast. See acast.com/privacy for more information.
S3 · E2
January 26 · 37 min
Looking Ahead to What’s Next with AI: Part 2
To see the video version of the podcast, go to neirelo.com/allaccess In this episode of Relocation Leader, Zac is joined once again by Jeremy Kedziora, AI-Endowed Chair at Milwaukee School of Engineering, and Dar Andrews, CIO at NEI Global Relocation, for a grounded conversation about where artificial intelligence helps—and where it shouldn’t replace human judgment. Rather than focusing on hype or fear, the trio explore practical realities leaders are already facing: how AI changes decision-making, what skills organizations must actively preserve, and why oversight, accountability, and judgment become more important as automation increases. We also look at how AI may reshape workforce mobility—who companies move, when they move them, and how predictive tools could reduce variability and cost—without losing sight of the human experience behind those decisions. If you’re a leader who wants to adopt AI thoughtfully, without eroding the skills, trust, and judgment their organizations depend on, this episode is for you. #ArtificialIntelligence #Leadership #FutureOfWork #HumanJudgment #GlobalMobility #WorkforceStrategy #DecisionMaking #AI #Relocation #GlobalMobility Hosted on Acast. See acast.com/privacy for more information.
S3 · E1
January 12 · 36 min
Cutting Costs Without Cutting Corners with Amy Smith and Derek Gregath
Cost pressure is nothing new in corporate relocation—but the way organizations respond to it often determines whether savings are real or simply deferred. In this episode of Relocation Leader, Zac Turbes is joined by Amy Smith, Director of Global Mobility Strategies, Policy Development & Document Management, and Derek Gregath, Director of Global Client Development, both of NEI Global Relocation, to unpack what cost containment actually looks like when viewed through a strategic lens. Together, they challenge the default assumption that reducing spend must mean reducing benefits—and explore why that shortcut frequently backfires. The trio dive into the hidden mechanics of relocation ROI: soft costs, productivity drag, family disruption, extended temporary living, delayed home sales, and the downstream impact these factors have on retention and performance. Amy brings a data-driven perspective on why benchmarking alone is an incomplete answer, while Derek draws on years of frontline experience helping companies right-size programs without eroding duty of care or employee trust. Listeners will hear why some benefits that look “optional” on paper—home sale assistance, destination services, cultural and language support—often function as cost-avoidance tools in disguise. The group also explores how industry, role criticality, company culture, and labor market dynamics should influence relocation design, rather than a one-size-fits-all approach driven by what “other companies are doing.” We reframe relocation not as a line-item expense, but as an investment decision—one where smarter process design, better analytics, and cross-functional alignment can preserve both budget discipline and employee outcomes. For HR, talent, and mobility leaders navigating economic uncertainty, this conversation offers a clearer way forward: spend with intention, cut with context, and never lose sight of the human variables that ultimately determine success. Hosted on Acast. See acast.com/privacy for more information.
S2 · E19
Dec 15, 2025 · 27 min
Inside the Talent Pipeline: How Role Clarity, Hiring Strategy, and Mobility Intersect
In this episode of Relocation Leader, Zac Turbes talks with Jillian Guzda, senior recruiter at GLOMO and co-host of the Get Talent! podcast, about what hiring really looks like inside today’s global mobility environment. Their conversation pulls apart the assumptions that shape recruiting decisions—from how roles get defined to why companies routinely overlook the candidates most likely to thrive. Jillian explains the upstream issues that quietly derail searches: intake conversations that never happen, job requirements that shift midstream, and well-meaning hiring teams that unintentionally design roles no one can fill. She draws on real experience to show how early clarity shortens timelines, sharpens decision-making, and gives candidates a fair shot at showing what they can actually do. Zac and Jillian also move beyond traditional recruiting metrics by exploring the hidden ROI of non-revenue roles, the rising value of adaptable talent, and the way hybrid and remote expectations now influence relocation decisions. For HR and mobility leaders responding to talent shortages, evolving policies, or complex workforce moves, this episode offers a clear and grounded look at how hiring behavior shapes mobility outcomes. Hosted on Acast. See acast.com/privacy for more information.

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