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HOSTED

Nathaly Diaz

Rental nightmare experiences and more!

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  • 3 episodes
  • Avg 13 min
  • English

Episodes 3

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  • S1 · E2
    September 5 · 20 min

    Hosted : Episode 3 "Family Feud"

    The episode features a discussion about a guest who attempted to cancel a reservation by falsely claiming a family death, only to be caught vacationing during the same period. The hosts share their experience and insights on handling such scenarios in the short-term rental business. Takeaways Honesty is crucial in handling reservation cancellations and exceptions Empathy and understanding are important, but policies must be upheld Chapters 00:00 Introduction and Episode Theme 01:11 Promoting the Facebook Collaboration 02:12 The Guest's Deceptive Reservation Cancellation 03:40 Handling the Guest's Request 06:39 Discovering the Guest's Deception 11:29 Lessons Learned and Policy Adherence 19:22 Conclusion and Next Episode Teaser

    • Transcript
  • S1 · E1
    August 29 · 17 min

    HOSTED EPISODE 2 TRAVEL INSURANCE

    Nat and Matt cover the experiences and lessons learned from short-term renting, including the challenges of cancellations, guest interactions and the need for clear policies and exceptions. Takeaways Policy adherence is crucial Case-by-case exceptions can be made Treating short-term renting as a business is essential Chapters 00:00 Introduction and Excitement 01:46 The Good, the Bad, and the Ugly of Short-Term Renting 03:03 The Lesson of Policy Adherence 05:13 The Impact of Policy Adherence 07:03 Handling Guest Scenarios and Lessons Learned 11:04 The Importance of Policy and Exceptions 15:09 Looking Ahead to Future Episodes

    • Transcript
  • August 8 · 56 sec

    Hosted Rental Nightmares : The Pilot

    Welcome to Hosted Rental Nightmares! Where Nat and Matt discuss the good, the bad, and the ugly of short-term rentals, featuring firsthand stories and tips for handling challenging situations.

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