
How SURI built a £50M Brand by Just Giving People What They Asked For
Can a simple electric toothbrush really become a £50 million business? What does it actually take to build a consumer brand from scratch, survive major setbacks, get rejected by 98–99% of investors and create a product that customers genuinely want?In this episode of Getting to Grow, Zoe Fox sits down with Mark Rushmore, founder of SURI, to discuss what it really takes to build, scale and grow a modern consumer brand.After working at P&G and managing Pringles UK, Mark went on to build and sell an experiential marketing agency before turning his attention to the oral care industry. After seeing the problems with existing electric toothbrushes and the amount of waste created by the category, Mark and his co-founder Geeve set out to build something different.Launched in May 2022, SURI quickly found traction, selling out its first 5,000 units within days and continuing to grow through consumer feedback, word of mouth, reviews, influencers and a growing marketing flywheel. Mark explains how the company went from launch to targeting more than £50 million in revenue just four years later.In this conversation, Mark shares the realities of building SURI, from developing a more sustainable electric toothbrush and listening closely to consumers to dealing with supply chain problems, products stuck in customs and the fear that the company could go bankrupt before it had even properly started.He also discusses the challenge of raising investment, why 98–99% of investors rejected SURI, how he approached fundraising like dating, and why the right investors can bring much more to a business than just money.Mark explains why he believes the secret to SURI's growth was hiding in plain sight: listening to customers and building what they actually wanted. He also breaks down how the company's marketing flywheel developed through small improvements across advertising, influencers, reviews, referrals, SEO and word of mouth.The conversation also explores entrepreneurship, dealing with constant problems, building a large addressable market, competing in a huge category, the importance of scientific credibility and why problems can actually be a sign of life.Mark also reflects on the bigger picture, including why time is the most precious commodity, what he would be proud of if SURI disappeared tomorrow, and why he would still take the chance and do it all again.In this episode:How Mark Rushmore built SURIHow SURI went from launch to a £50M revenue businessWhy the electric toothbrush market was ripe for disruptionHow SURI sold out its first 5,000 unitsWhy listening to consumers was key to SURI's growthHow SURI built its marketing flywheelThe importance of word of mouth and customer reviewsHow SURI dealt with products getting stuck in customsWhy Mark thought the company could go bankrupt before it startedWhat it takes to build a sustainable consumer productHow SURI raised external investmentWhy 98–99% of investors rejected SURIHow Mark approached fundraising and investor relationshipsWhy the right investors can bring more than just moneyHow to deal with constant problems as an entrepreneurWhy problems can be a sign of lifeHow SURI built credibility through scientists and dental expertsWhy making something slightly better can create a huge opportunityMark's approach to risk, failure and entrepreneurshipWhy time is the most precious commodity If you're interested in entrepreneurship, startups, consumer brands, FMCG, oral care, sustainability, product development, marketing, fundraising, branding, customer acquisition, leadership or business growth, you'll enjoy this conversation.Follow Zoe FoxInstagram: https://www.instagram.com/gettingtogrow/LinkedIn: https://www.linkedin.com/in/zoe-foxgettingtogrow/SURI:https://www.trysuri.com/https://www.instagram.com/discoversuri/