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Fraud Forward

Hailey Windham

Fraud Forward is a banking-focused podcast bringing together fraud fighters, risk leaders, and financial crime experts to explore how fraud is evolving, and how financial institutions must adapt.
Each episode features practical, candid conversations with teams in the trenches, covering strategy, governance, prevention, and recovery. Rather than chasing headlines, Fraud Forward focuses on what’s working, what’s changing, and what fraud leaders need to prepare for as financial crime accelerates.
This is where banking comes together to challenge assumptions, pressure-test controls, and move fraud forward.

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  • 24 episodes
  • weekly
  • Avg 40 min
  • English

Episodes 24

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  • #100
    May 6 · 10 min

    The State of Fraud in One Word

    What’s up fraud fighters, and welcome back to Fraud Forward! I asked a room full of fraud professionals one question: describe the current state of fraud in one word. And the answers? Acceleration. Chaos. Explosive. Scary. Unmanageable. No one said stable. No one said under control. So in this episode, I’m breaking down what those answers tell us about evolving fraud trends, the current fraud landscape, and the pressure fraud teams are feeling across banking, financial services, and every channel where fraud is moving faster than our systems were built to handle. This isn’t just about the latest fraud trends. This is about fraud attack evolution, AI-driven fraud attacks, organized fraud trends, and the operational reality of trying to protect real people in real time. What you will hear in this episode: A structured breakdown of evolving fraud trends from fraud professionals on the front lines A look at the latest fraud trends shaping banking, payments, and financial services Insight into how AI-driven fraud attacks and automation are accelerating scam operations Discussion of cross-channel fraud trends, from impersonation scams to social engineering fraud trends A focused look at fraud operations trends and why teams feel more reactive than proactive Practical fraud prevention strategy insights for adapting to faster, more coordinated attacks A call for stronger collaboration, benchmarking, and shared intelligence across the fraud ecosystem This is one of those episodes where we move from what fraud feels like to what we actually need to do about it. Who should listen: Financial institution leaders and fraud professionals Risk, compliance, and cybersecurity teams Fraud operations, payments, and product leaders Banking and credit union teams tracking fraud trends in financial services Industry advocates and fraud community members Anyone trying to understand modern fraud trends and how fast they are changing If you’re in this space and you’ve felt that pressure, this episode is for you. Because we’re all dealing with it. Links: FI Benchmarking Survey Link: https://form.typeform.com/to/WqJf9uqb

  • #99
    April 29 · 25 min

    There’s No Such Thing as “Just a Teller”

    What’s up, fraud fighters, and welcome back to Fraud Forward! Before I was sitting in fraud strategy conversations, before I was talking about controls, governance, and layered defenses, before any of this, I was on the teller line. Face-to-face with members. Balancing speed, service, and that gut feeling when something just didn’t sit right. And I’m telling you right now, that experience shaped everything I understand about teller fraud prevention today. Because here’s the reality we don’t talk about enough. We’re building smarter systems. We’re investing in AI. We’re moving toward real-time monitoring and faster payments. And fraud is still scaling right alongside it. The latest IC3 report made that very clear. The numbers are growing. The losses are growing. And if we’re being honest, part of the problem is that we’re underestimating one of the most powerful fraud prevention tools we already have, our frontline. This episode is about resetting that perspective. It’s about recognizing that fraud isn’t just happening in data. It’s happening in behavior. In hesitation. In subtle shifts that no system can fully capture yet. And that is exactly where teller fraud prevention becomes critical. Here is what that frontline-first fraud prevention mindset means in practice: · Recognizing that behavioral signals are often the earliest fraud indicators · Treating frontline staff as active participants in fraud risk management · Bridging the gap between transaction data and real-world interaction · Building fraud prevention strategy around human insight, not just automation What you’ll hear in this episode: · Why teller fraud prevention is one of the most underutilized controls in banking · How frontline fraud detection captures signals that systems miss · A real-world scenario showing how behavioral fraud detection plays out · Why fraud prevention in banking must include human interaction layers · How financial institution fraud controls fail without frontline input You should listen to this episode if you: · Work in fraud risk management and want stronger frontline fraud detection · Are building a fraud prevention strategy in banking and need better alignment · Oversee teller teams or call centers and want to improve fraud awareness · Have seen fraud slip through despite strong systems and controls · Want to understand how human fraud detection signals impact real outcomes If you liked this episode, be sure to subscribe and review the podcast on iTunes, Spotify, YouTube, or wherever you listen to podcasts. It really helps with getting the word out.

  • #98
    April 22 · 58 min

    Fraud Fight Club Debrief w/Karisse Hendrick and Jen Lamont

    What’s up, fraud fighters, and welcome back to Fraud Forward! This Fraud Fight Club recap is one I have been wanting to put down in words because some events are just conferences, and some events remind you exactly why this work matters. This one brought together fraud fighters from across the industry, from brand-new practitioners to people who have shaped this space for years, and it created the kind of honest, useful, human conversations that do not happen nearly enough. This was not just another event where people showed up, swapped business cards, sat through panels, and flew home. Yes, there were sessions. Yes, there were deep dives. Yes, there were a lot of smart people in the room. But what stayed with me was the heart behind it. The honesty. The humility. The willingness to share what is not working, not just what sounds good on stage. In this episode, I sat down with Hailey Windham and Jen Lamont after a packed few days in Charlotte to talk through what stood out, what hit hard, and what still has me thinking. We talked about the sessions, about the conversations happening in the hallways, the sidebars, the debriefs, and the moments that make you stop and think, okay, this industry is changing. We got into the real heart of Fraud Fight Club, the energy behind it, the collaboration, the pattern recognition, and the reminder that anti-fraud collaboration is not a nice idea anymore. It is a requirement. And honestly, this conversation also went somewhere deeper. We talked about scam awareness through the lens of victim stories that were impossible to shake. We talked about first-party fraud and a case that showed what can happen when investigation, collaboration, and persistence all line up. We talked about ghost tapping fraud, chargeback fraud, and the very real sense that fraud fighters are trying to move faster in an environment where fraudsters still have fewer constraints than the rest of us. This is one of those episodes where the big takeaway is not just “here is what happened at a fraud conference.” It is bigger than that. It is about what happens when the people who care deeply about scam prevention, financial institution fraud, and banking fraud get in the same room and stop pretending they can solve it alone. Here is what that collaborative fraud-fighting mindset means in practice: It means making room for new fraud fighters, not just established voices. It means learning from victim stories without turning their pain into a talking point. It means sharing tactics, trends, and blind spots across institutions instead of guarding information too tightly. It means recognizing that fraud industry networking only matters if it turns into action after the event ends. What you’ll hear in this episode: Why Fraud Fight Club feels different from other fraud conferences What Tracy Hall’s story revealed about the emotional and systemic toll of scams Why scam awareness and victim advocacy have to be part of any serious fraud prevention conference conversation What stood out in Jen Lamont’s first-party fraud case with Marc Evans Why ghost tapping fraud is still creating confusion for financial institutions How chargeback fraud, merchant fraud, and issuer-side fraud strategy connect more than people realize Why anti fraud collaboration is becoming one of the most important shifts in the industry How Merchant Fraud Alliance fits into the bigger picture from here You should listen to this episode if you: Work in financial institution fraud and want a sharper sense of where the industry is heading Care about scam prevention and want a more human conversation about romance scam victim advocacy Are trying to understand why first-party fraud and ghost tapping fraud keep surfacing in the same broader fraud conversations Want a real fraud event recap that goes deeper than “these were the sessions” Believe fraud industry networking should lead to actual progress, not just more business cards If you liked this episode, be sure to subscribe and review the podcast on iTunes, Spotify, YouTube, or wherever you listen to podcasts. It really helps with getting the word out.

  • #97
    April 15 · 57 min

    The Gaps We Create: Controls, Strategy, and Process Misalignment w/ Angela Diaz

    What’s up, fraud fighters, and welcome back to Fraud Forward! In this episode, I’m sitting down with Angela Diaz to talk about something that sounds simple on the surface, but honestly, it creates more fraud gaps than a lot of teams realize. We throw around terms like controls, strategy, and process all the time in fraud operations. We say them like they mean the same thing. They do not. And when we start treating them like they are interchangeable, that is exactly where things begin to break down. This conversation came directly from Angela, and I loved that immediately because when a practitioner says, “we need to talk about this,” that usually means there is something real happening inside fraud programs right now. And this one is real. I have seen it. You have probably seen it too. Teams are busy, alerts are firing, processes are moving, and yet losses are still getting through. That is usually not because nobody cares. It is because the foundation is off. So this episode is really about getting back to basics in the best possible way. We slow down and separate fraud controls from fraud strategy and from fraud processes, because if we cannot define those correctly, we are going to build the rest of the fraud program on top of confusion. And once that happens, fraudsters do what they always do. They find the gap and they use it. What you’ll hear in this episode: The real difference between fraud controls, fraud strategy, and fraud processes Why preventative vs detective controls matter more than most teams realize How process mapping in fraud helps expose operational fraud gaps Why control performance monitoring needs to be part of every fraud risk management conversation What the Chase check fraud incident shows us about fraud loss prevention controls How fraud leaders can tell whether they have a true layered approach or just more stuff Why fraud monitoring needs to connect back to strategy, not just activity Where process gaps in banking show up in ATM fraud controls, payments risk controls, and check fraud control in banking Why vendor management fraud risk and lack of line of sight create another layer of exposure You should listen to this episode if: You work in fraud operations and feel like your team is doing a lot but still not getting ahead of loss You are trying to mature your fraud program and need clearer thinking around financial institution fraud controls You are working on a fraud risk assessment and need a better way to think about risk entry points You know your team has processes in place, but you are not sure whether they are actually functioning like controls You want a more practical way to think about fraud control strategy in banking without making it overly complicated Subscribe and stay connected If this episode makes you pause and rethink something in your own program, send it to your team. Really. Start the conversation. Pressure test the way controls, strategy, and process actually show up in your environment. And if you want more of these real conversations, make sure you are subscribed to Fraud Forward and signed up for the Monday Fraud Fix.

Showing 21–24 of 24 episodes