
The Right Kind of Friction in Creative Work
James Dyson built 5,127 prototypes over roughly five years, which on paper is the least efficient way imaginable to make a vacuum cleaner, and yet the person capable of building the final one existed only because of the 5,126 that came before it. Todd opens with that story to ask a question every creative professional and leader needs to answer honestly: which of the struggles in your work are the work itself? In this look at effort, the second principle of VERVE from The Infinite Lever, Todd explores effort by separating soul work, the wrestling, questioning, and judgment only you can bring, from support work, the administrative sludge that AI and delegation can happily absorb. When you outsource the first, you get results without reps, and the intuition that makes you worth hiring quietly starves. Todd is also joined by Carla Johnson, CEO of Rethink Labs, who has spent more than 20 years helping leaders make innovative thinking a competitive advantage and is the author of 10 books, including Rethink Innovation. She explains why pausing to ask questions is one of the most efficient things you can do under a deadline, how swapping hats with a Lego designer or a magician frees expert teams from their own objections, and how one finance team member turned 40 hours of monthly reporting into a 12-minute task. If you feel the urge to answer before you understand the question, press play and learn what to protect, what to hand off, and why the slow way is often the shortest route. ACTION GUIDE: Get the free Action Guide for this episode at toddhenry.com/start, and turn the ideas into practices you can try this week. It’s not what you know but what you do that matters.
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