#74 Loud Isn’t a Priority: Boundaries, Busy Clients, and Showing Up Anyway
Send us Fan Mail Aram’s out this week, so Yemi and Gabbi take the mic for a freeform conversation about something every business owner wrestles with: deciding which clients, and which tasks, get your best energy. They start with sports, where owners’ decisions play out on national TV. Then they bring it home: when every client thinks their request is the most urgent, how do you decide what actually comes first? 🏈 Gabbi shares what it’s like running the whole agency while her boss is out. She uses schedule send for late-afternoon emails, keeps clients updated before they have to ask, and reminds them of the results they’re getting, because “ten percent is doing the job, the other ninety is making sure people know you’re doing it.” Yemi explains how answering emails at 11:30 at night trained clients to expect it, and why setting boundaries early protects the relationship. They also get honest about how age, seniority and gender shape the way boundaries are received. Their systems are practical. Batch the work, make templates for contracts and invoices, and write down the five things that have to happen tomorrow before you go to bed. They debate “underpromise, overdeliver” (smart time management, or a little slimy?) and agree on the bigger point: be honest, skip the BS, and keep showing up. Clients who are loud aren’t automatically clients who are a priority. ☕ In this episode: What sports ownership groups teach about leadership and putting the team first Prioritizing clients by spend, by relationship, and by who keeps checking in Why staying in touch with clients takes up most of the job Setting boundaries so clients don’t learn to expect after-hours replies Getting clients to deliver what you need: “It’s not off your plate until it’s on mine” Batching, templates, and the nightly five-things list Selling honestly: admitting you’re there to sell, and saying “I don’t know, but I’ll find out” Underpromise and overdeliver, or give yourself room and grace? Consistency: half the victory is just showing up Keywords: client prioritization, setting boundaries with clients, small business time management, managing client expectations, agency life, client communication, batching and templates, daily planning, honest selling, underpromise overdeliver, consistency in business, entrepreneurship, Lexington Kentucky business podcast Hashtags: #CoffeeChaosCashflow #SmallBusiness #Entrepreneurship #ClientManagement #Boundaries #TimeManagement #AgencyLife #SalesTips #LexingtonKY #BusinessPodcast Support the show