Cant vs Wont- The Hidden Cost of Corporate Constraints
How many of the walls you hit at work are real, and how many are choices dressed up as constraints? In this episode of 9 to 5 Wellness, Aesha Tahir sits down with innovation coach JL Heather, co-founder and managing partner of Centered and creator of the Can't Culture Framework, to unpack the quiet, often unintentional way teams and leaders stop trying. JL has spent 20+ years coaching senior leaders at Ford, Pfizer, T-Mobile, Wendy's, GE and HP. He shares how one stalled product launch led him to name "can't culture," why over 70% of organizational transformations fail, and a simple three-question filter for telling a true can't from a won't or a haven't. Along the way: a Beanie Baby crisis at a McDonald's drive-thru, the hidden costs of saying yes versus no, and two practical exercises any leader can start this week. Guest: JL Heather — co-author of The Agile Code and Breakthrough Innovation, co-host of the Breakthrough Innovation Podcast, ICF Professional Certified Coach (PCC), Certified Professional Co-Active Coach (CPCC), and Leadership Circle Profile practitioner. Time Markers 00:00 Welcome and Topic Setup 02:19 Meet JL Heather 03:47 Why Cant Culture Matters 05:04 Defining Cant Culture 06:40 Choices Before Reasons 09:46 Constraints and Testing 10:37 Beanie Babies Lesson 15:31 Cant Wont Havent Framework 20:28 Bureaucratic Mass Momentum 22:23 Generations and Havent Gaps 24:05 Diversity Beyond Generations 25:34 Gen Z Innovation Pushback 27:13 Why Cant Kills Companies 28:36 Digging Into The Why 29:59 Bridge The Generational Gap 31:50 Leaders Punish Innovation 33:03 Process And Metrics Traps 36:05 Make Yes Cheaper 37:03 Spot Cant Culture Fast 39:16 Two Practical Leader Tips 42:41 Curiosity Walk Benefits 44:00 BCG Innovation Reality Check 44:51 Where To Find JL 45:45 Final Thoughts On Cant Culture Try this week Catch one can't a day (or a week). Write down a "can't moment" in as much detail as you can, even if nobody used the word. Later, pick it apart: Is it impossible? If not, who owns the decision? If no one does, why haven't we done it, and what would it take? Ask the short-form question. The next time you hear a constraint in a meeting, ask: "Is that a can't, a won't, or a haven't?" Give every won't an owner and a review date. Name the decider and revisit the decision quarterly or annually. Take a curiosity walk with a peer (not a direct report). Pick a somewhat emotionally charged work issue and walk 20 minutes: 10 out, 10 back. On the way out, one person shares their struggle while the other only asks questions. No suggestions, and no suggestions hidden inside questions. Switch roles on the way back. Bonus points for walking outdoors in nature. JL recommends repeating it once a quarter. Watch your body language when someone pushes back or brings you a problem. Your reaction teaches the whole team what's safe to say. Resources and links Connect with JL Heather LinkedIn: JL Heather (add profile link) Centered: centered.work Speaking and podcast appearances: jlheather.com Books: The Agile Code and Breakthrough Innovation Podcast: Breakthrough Innovation Podcast Mentioned in this episode The Can't Culture Framework and the CHOOSE framework ("C" = catch the can't) Chamberlin, Newton & LePine (2017): research on promotive vs. prohibitive voice Research on learned helplessness The "bureaucratic mass index" BCG 2024 innovation data: 83% rank innovation a top-three priority; 3% are ready to deliver Connect with Aesha Tahir and 9 to 5 Wellness Website: 9to5wellness.com Personal site: aeshatahir.com LinkedIn: Aesha Tahir Partner with the show: Brand partnerships Watch the video episode on YouTube, Apple Podcasts and Spotify. Send us Fan Mail 🌟 🌟 🌟 If you liked this episode and would like to learn more about wellness training and workshops offered by 9 to 5 Wellness, email us at info@aeshathair.com. You can learn more about our programs at: https://toneandstrengthen.com/workshops-trainings/. 🌟 🌟 🌟 My passion is helping organizations create a culture of wellness, and I do this by setting up health programs that prioritize the most important asset they've got – their employees. Cheers to a healthier and happier journey ahead! 🌟 🌟 🌟 You can learn more about ME- the host at https://www.aeshatahir.com Follow me on IG and LI to learn more https://www.instagram.com/tone_and_strengthen/ https://www.linkedin.com/in/aeshatahir/
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