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Tyler Tech Podcast from Tyler Technologies

Tyler Technologies

Insightful and entertaining, the Tyler Tech Podcast explores the trends, technologies, and people shaping the public sector.

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24 episodes
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Avg 21 min
English

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#155
September 29 · 20 min
Resident-Centered Permitting in New Hanover County
This episode of the Tyler Tech Podcast features a conversation with JD Limberger, permitting director for New Hanover County, North Carolina, on how the county modernized permitting services by focusing on the resident experience. Recorded live at Tyler Connect 2026, the discussion explores how challenging longstanding assumptions and reexamining processes helped streamline workflows, improve communication, and create a more responsive experience for residents, contractors, builders, and develop
#154
September 15 · 28 min
A Vision for the Future of Property Assessment
This episode of the Tyler Tech Podcast features a conversation with Chris Merdon, president of Tyler’s Appraisal & Tax Division, and Tyler appraisal experts Mike McFarlane and John Valente on leadership, innovation, and the future of property appraisal. Drawing on more than 30 years of public sector experience, Chris shares insights on client-focused leadership and the evolving role of technology in appraisal and tax administration. The discussion explores how artificial intelligence, cloud tech
#153
September 1 · 24 min
From Data to Decisions: Modernizing Court Operations
This episode of the Tyler Tech Podcast, recorded live at Tyler Connect 2026 in Las Vegas, features a conversation with Kristie Landon, programs manager for trial court operations at the Vermont Judiciary, on how improved access to data is helping courts operate more efficiently. Kristie shares how her team transitioned from a time-consuming manual reporting process to an analytics-driven approach that delivers insights in minutes rather than hours. The discussion explores how modern reporting to
#152
August 18 · 30 min
Cloud Compliance in Government: FedRAMP vs. GovRAMP
This episode of the Tyler Tech Podcast, recorded live at Tyler Connect 2026 in Las Vegas, features a conversation with John Smail, U.S. federal security and compliance lead at Amazon Web Services (AWS), and Clay Thomas, vice president of cloud strategy at Tyler Technologies, on the differences between FedRAMP and GovRAMP and why the distinction matters for government organizations evaluating cloud solutions. The discussion explores the purpose and scope of each framework, common misconceptions a
#151
August 4 · 18 min
Driving Digital Payment Adoption in Government
This episode of the Tyler Tech Podcast, recorded live at Tyler Connect 2026 in Las Vegas, features a conversation with Morgan Jines, vice president of payments at Tyler Technologies, and Thomas Yarbrough, manager of payment operations, on how public sector organizations are increasing digital payment adoption while modernizing the resident experience. The discussion explores common barriers to adoption, practical strategies for expanding awareness and self-service, and the operational benefits o
#150
July 21 · 33 min
Rethinking Government Budgeting: A Collaborative Path to Better Outcomes
This episode of the Tyler Tech Podcast, recorded live at Tyler Connect 2026 in Las Vegas, features a conversation with Chris Fabian (Tyler Technologies), Nick Mastronardi (Polco), and Liz Stewart (Envisio) on how local governments are rethinking budgeting amid growing fiscal pressure and rising expectations. Drawing on insights from workshops and readiness assessments, the discussion highlights a shift from traditional processes to more outcomes-driven, data-informed decision making. The group e
#149
July 7 · 27 min
How Counties Are Taking a Strategic Approach to Modernization
This episode of the Tyler Tech Podcast features John Matelski, CIO at the National Association of Counties (NACo), sharing a national perspective on how counties are becoming more strategic in their approach to modernization. Recorded live at Tyler Connect 2026 in Las Vegas, he explores the shift from reactive, siloed efforts to more coordinated, enterprise-wide strategies. John highlights the growing challenges counties face, including workforce constraints, cybersecurity risks, and legacy sys
#148
June 23 · 19 min
Redondo Beach’s Cloud Journey: From Legacy Systems to Automation Readiness
This episode of the Tyler Tech Podcast features Mike Cook, IT director for the city of Redondo Beach, California, discussing how his organization is approaching modernization as a foundational shift from aging infrastructure and manual processes to a more stable, scalable environment. He shares Redondo Beach’s journey from legacy, on-premises systems to a modern cloud solution, which helped reduce downtime, improve security, and ease the burden on a constrained IT team. The conversation also hig
#147
June 9 · 17 min
Breaking Down Silos in Government: Data Integration at Scale
This episode of the Tyler Tech Podcast features Burgandi Grace, principal project manager for artificial intelligence at Tyler Technologies, and Heidi DeVore, a CAMA specialist with the Kansas Department of Revenue’s Property Valuation Division, discussing how governments are working to connect fragmented systems and make data more usable across agencies. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation combines a broad look at modernization efforts with a detailed statewide ex
#146
May 26 · 27 min
Expanding Community Access to the Courts in Victoria, TX
This episode of the Tyler Tech Podcast features Judge Vanessa Heinold and Municipal Court Administrator Tiffany Totah from the city of Victoria, Texas, discussing how their municipal court expanded access to justice by rethinking traditional court delivery models. They share how Victoria addressed barriers like missed appearances, warrants, and limited accessibility through community-centered approaches such as evening and outreach dockets held in familiar locations. The conversation also highli
#145
May 12 · 17 min
How Homestead, Florida Is Modernizing Civic Services
This episode of the Tyler Tech Podcast features Kemarr Brown, deputy city manager for the city of Homestead, Florida, discussing how the city modernized service delivery to keep pace with rapid growth. Kemarr shares how Homestead moved from fragmented, manual processes to a unified digital platform for permitting, payments, and code compliance, improving efficiency, transparency, and access for residents and businesses. The conversation also highlights the role of data-driven decision-making, ex
#144
April 28 · 30 min
State CIO Trends: AI and Tech Powering Government Efficiency
This episode of the Tyler Tech Podcast features Liz Thomas, president of Tyler’s State and Federal Group, and Russell Gainford, chief technology officer at Tyler Technologies, exploring how state agencies are turning the 2026 NASCIO State CIO Priorities into real-world results. They discuss how AI, cloud, and modern technologies are streamlining operations, reducing administrative burdens, and improving service delivery—while helping governments balance efficiency, security, and public trust.
#143
April 14 · 21 min
State CIO Trends: Modernization and Top Technology Priorities
This episode of the Tyler Tech Podcast features Liz Thomas, president of Tyler’s State and Federal Group, and Russell Gainford, chief technology officer, exploring how state agencies are turning the 2026 NASCIO State CIO Priorities into action. They discuss how AI, modernization, and cloud technologies are helping reduce administrative burdens, strengthen data foundations, and improve outcomes for residents — while balancing efficiency, security, and public trust.
#142
March 31 · 21 min
Automation and AI at Work in Pickens County
This episode of the Tyler Tech Podcast features Hollie Poole, accounts payable specialist for Pickens County, sharing how the county modernized its financial operations by moving from disconnected systems to a unified, cloud-based ERP platform. Hollie discusses how automation and AI-powered invoice capture are helping streamline accounts payable, improve transparency, and give departments real-time visibility into financial data. The conversation also explores the importance of building organiza
#141
March 17 · 32 min
A Modern Clerk’s Office: Lessons from Dallas County
This episode of the Tyler Tech Podcast features John Warren, county clerk for Dallas County, Texas, sharing how his office modernized court operations by transitioning from paper-based workflows to a digital, data-driven environment supported by automation and AI. Drawing on more than three decades of experience in the court system, John discusses the cultural and operational challenges of modernization, including gaining staff buy-in and rethinking processes originally designed for a paper-firs
#140
March 3 · 20 min
Building Efficiency in the Epping, NH School District
This episode of the Tyler Tech Podcast features Christine Vayda, business administrator for the Epping School District in New Hampshire, sharing how the district modernized operations across finance, HR, payroll, and onboarding to create a more efficient and transparent work environment. Christine discusses Epping’s transition from manual, paper-based processes to connected systems and automation that reduce data entry, improve accuracy, and streamline workflows — even with a small team handling
#139
February 17 · 16 min
The Digital Transformation Delivering Efficiency in Palm Springs
This episode of the Tyler Tech Podcast features Kirsten D’Amato and Deborah Pierrel, business systems analysts for the city of Palm Springs, California, sharing how the city modernized permitting and licensing to create a more accessible, transparent, and efficient experience for both residents and staff. Kirsten and Deborah discuss Palm Springs’ transition from fragmented, paper-based processes to a unified, enterprise-wide permitting and licensing platform that connected eight departments, imp
#138
February 3 · 15 min
Madison’s Approach to Secure and Efficient Government Payments
This episode of the Tyler Tech Podcast features Jeff Dempsey, financial systems analyst for the city of Madison, Wisconsin, sharing how the city modernized its payment systems to improve security, efficiency, and the experience for both residents and staff. Jeff discusses Madison’s shift from fragmented tools and outdated hardware to a more connected, streamlined payments approach that strengthened PCI compliance, simplified reconciliation, and improved visibility across in-person, online, and p
#137
January 20 · 11 min
Fragmented Systems to Financial Clarity in Albemarle County
This episode of the Tyler Tech Podcast features Dennis Click, deputy controller for Albemarle County, Virginia, sharing how the county modernized its financial and procurement operations to improve transparency, efficiency, and staff confidence. Dennis discusses Albemarle County’s shift from multiple disconnected systems to a more streamlined, integrated approach that reduced manual work, strengthened reporting, and expanded self-service across departments and vendors. The conversation highlight
#136
January 6 · 9 min
Naperville’s Blueprint for Operational Efficiency
This episode of the Tyler Tech Podcast features Rudy Zucker, project manager for the City of Naperville, Illinois, sharing how the city modernized its annual Arbor Day Tree Sale to improve efficiency, security, and the resident experience. Rudy discusses Naperville’s shift from a manual, multi-department process to a streamlined digital approach that strengthened payment security, simplified purchasing for residents, and significantly reduced staff workload. The conversation highlights how break

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