Health & FitnessMedicine

The Digital Patient

SeamlessMD

Stories from the frontline of Digital Patient Engagement

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24 episodes
Avg 51 min
English

Episodes 24

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S7 · E243
Tuesday · 46 min
243: Becker's 2026 Debrief: Competing with Wayne Gretzky (and winning), What Happens When Patients' AI Agents Start Talking to Yours, and The Most Interesting Ideas We Heard
In this special solo episode, hosts Joshua Liu, MD and Alan look back on their trip to Chicago for Becker's 2026 Annual IT + RCM Conference. They share the week's adventures, their first in-person Digital Patient meetup, and their own experiments with AI agents. They also go through standout ideas from speakers at Ochsner, Rush, Northwestern and more: why a human in the loop isn't enough, the burnout risk of practicing at the top of your license, why pilots don't automatically scale, why healthcare needs to get better at turning technology off, and more...
S7 · E242
September 24 · 51 min
242: Penn Medicine's Anna Schoenbaum: What Happens When Nurses Start Charting Out Loud for AI, The 3-Tier Rule for When AI Needs a Human in the Loop, and Why More Communication Won't Fix AI Adoption
On this episode of The Digital Patient, Joshua Liu, MD, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Anna Schoenbaum, DNP, RN, NI‑BC, Vice President and Chief Digital Applications Officer at Penn Medicine, about "What Happens When Nurses Start Charting Out Loud for AI, The 3-Tier Rule for When AI Needs a Human in the Loop, Why More Communication Won't Fix AI Adoption, and more..."
S7 · E241
September 22 · 54 min
241: Johns Hopkins Medicine's Dr. Brian Hasselfeld: Why AI Is a Labor Transformation, Not a Tech Shift, How Hopkins Governs AI Without Grinding to a Halt, and Who Gets the Productivity Gain with AI
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Brian Hasselfeld, MD, Executive Medical Director, Digital Health and Innovation at Johns Hopkins Medicine, about "Why AI Is a Labor Transformation, Not a Tech Shift, How Hopkins Governs AI Without Grinding to a Halt, and Who Gets the Productivity Gain with AI, and more..."
S7 · E240
September 10 · 54 min
240: Lee Health's Jon Witenko: Why Ambient AI Stalls the Moment It Leaves the Ambulatory Clinic, Why He Stopped Waiting for the Perfect Smart Room, and 60-Second Pitches to Get Your Project Funded
On this episode of The Digital Patient, Joshua Liu, MD, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Jonathan Witenko, System Director, Digital Transformation at Lee Health, about "Why Ambient AI Stalls the Moment It Leaves the Ambulatory Clinic, Why He Stopped Waiting for the Perfect Smart Room, 60-Second Pitches to Get Your Project Funded, and more..."
S7 · E239
September 3 · 43 min
239: Saint Francis' CMO Dr. Reetu Singh: Why to Shop for Digital Tools the Way You Shop at Home Depot, the Hidden Cost of Standardizing Patient Care, and the Signal That Beats Every Dashboard Metric
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Reetu Singh, MD, FACHE, MBA, Senior Vice President and System Chief Medical Officer at Saint Francis Health System, about "Why to Shop for Digital Tools the Way You Shop at Home Depot, the Hidden Cost of Standardizing Patient Care, the Signal That Beats Every Dashboard Metric, and more..."
S8 · E238
September 1 · 40 min
238: Essentia Health’s ACMIO Dr. Dave Kunstman: The Voice Agent Epic’s Agent Factory Built in Under a Day, Why Faster Builds Mean Faster Mistakes, & Why Ambient AI Is Care Redesign, Not Documentation
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with David Kunstman, MD, Associate Chief Medical Information Officer at Essentia Health, about "The Voice Agent Epic’s Agent Factory Built in Under a Day, Why Faster Builds Mean Faster Mistakes, Why Ambient AI Is Care Redesign, Not Documentation, and more..."
S7 · E237
August 27 · 54 min
237: Inova Health's CIO/CDO Matt Kull: Why the Five-Year Vendor Contract Is Dead, Catching AI Model Drift Without Doubling Headcount, and How to Protect Trust with Good Governance
On this episode of The Digital Patient, Joshua Liu, MD, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Matt Kull, Chief Information and Digital Strategy Officer at Inova Health, about "Why the Five-Year Vendor Contract Is Dead, Catching AI Model Drift Without Doubling Headcount, How to Protect Trust with Good Governance, and more..."
S7 · E236
August 25 · 49 min
236: Reid Health's CDIO Muhammad Siddiqui: Being 2nd to Go-Live with Epic’s Emmie AI, Epic Gold Stars 2 to 10 in Six Months, and How AI Can Scale Dysfunction if You're Not Careful
On this episode of The Digital Patient, Joshua Liu, MD, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Muhammad Siddiqui, Chief Digital and Information Officer at Reid Health, about "Being 2nd to Go-Live with Epic’s Emmie AI, Epic Gold Stars 2 to 10 in Six Months, How AI Can Scale Dysfunction if You're Not Careful, and more..."
S7 · E235
August 20 · 50 min
235: Beacon's CIDEO Dr. Stacey Johnston: Pushing Oracle to Its AI Limits, The Agent That Ordered 7,000 Colon Screenings and Caught Cancer Early, and What If You Spent More on Tech Than on Recruiting?
On this episode of The Digital Patient, Joshua Liu, MD, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Stacey Johnston, MD, MHA, CHCIO, Chief Information and Digital Execution Officer at Beacon Health System, about "Pushing Oracle to Its AI Limits, The Agent That Ordered 7,000 Colon Screenings and Caught Cancer Early, What If You Spent More on Tech Than on Recruiting, and more..."
S7 · E234
August 13 · 53 min
234: Parkview's ACMIO Dr. Hasan Ahmad: Why Deleting EHR Alerts Is the Safest Thing You'll Do This Year, 3 Questions Every AI Tool Must Answer Before Go-Live, and Why Resistance Is Usability Feedback
On this episode of The Digital Patient, Joshua Liu, MD, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Hasan Ahmad, DO, MBA, MSc, Associate Chief Medical Information Officer at Parkview Health, about "Why Deleting Alerts Is the Safest Thing You'll Do This Year, Three Questions Every AI Tool Must Answer Before Go-Live, Why Clinician Resistance Is Usability Feedback and more..."
S8 · E233
July 23 · 47 min
233: Northwestern's CMO, Pop Health Dr. Amish Desai: Making 2,500 AI Calls in 5 Days that Patients Loved, The Scale-First Rule That Kills Pilotitus, and Why You Should Judge AI by the Alternative
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Amish Desai, MD, MSc, Chief Medical Officer, Population Health at Northwestern Medicine, about "Making 2,500 AI Calls in 5 Days that Patients Loved, The Scale-First Rule That Kills Pilotitus, Why You Should Judge AI by the Alternative, and more..."
July 10 · 45 min
232: AMDIS 2026 Recap: The Clinical Informatics Conference So Good Our Own Podcast Hosts Showed Up, Moving from AI Anxiety to AI Operations, and the Uber That Nearly Escaped Us at the Spa
Josh and Alan reunite for a “solo” episode to recap their adventures at AMDIS 2026 in Ojai, CA. They dive deep on how health systems are moving from AI Anxiety to AI Ops, What the EHR Might Look in 2030, the Uber That Nearly Escaped Them at the Spa, and more...
S8 · E231
June 25 · 1 hr
231: Emory Healthcare's Dr. Zsolt Kulcsar: Why Virtual Health Needs Its Own Department, The "Doc of the Day" That Frees Clinic Space, and Why Virtual Care Is More Primed for AI Than the Exam Room
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Zsolt Kulcsar, DO, MPH, MBA, CPE, Vice President, Virtual Health at Emory Healthcare, about "Why Virtual Health Needs Its Own Department, The "Doc of the Day" That Frees Clinic Space, Why Virtual Care Is More Primed for AI Than the Exam Room, and more..."
S8 · E230
June 18 · 53 min
230: Wellstar’s CHIO Dr. Pranav Jain: What Ambient Rollouts Get Wrong About the Care Model, How AI Fluency Creates 10X Clinicians, and The One Clinical Skill You Cannot Automate
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Pranav Jain, MD, MBA, Chief Health Information Officer at Wellstar Health System, about "What Ambient Rollouts Get Wrong About the Care Model, How AI Fluency Creates 10X Clinicians, The One Clinical Skill You Cannot Automate, and more..."
S8 · E229
June 11 · 42 min
229: Inova Health's CHIO Dr. Andrew Miner: 50x IT Adoption Through Physician Bonuses, The Reason Ambient's Biggest Win Isn't Time Savings, and Why Your EHR Will Soon Know Your Patients Better Than You
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Andrew Miner, MD, Chief Health Information Officer at Inova Health, about "50x'ing IT Adoption Through Physician Bonuses, The Reason Ambient's Biggest Win Isn't Time Savings, Why Your EHR Will Soon Know Your Patients Better Than You, and more..."
S8 · E228
June 4 · 46 min
228: U of Toledo's former Enterprise CMIO Dr. Ryan Sadeghian: Don't Outsource Your AI Thinking, The Reason Clinical AI Tools Die After the Pilot, and Was Documentation Ever the Right Measure of Care?
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Ryan Sadeghian, MD, MBA, MSc, former Enterprise Chief Medical Information Officer at the University of Toledo, about why you shouldn't "Outsource Your AI Thinking, The Reason Clinical AI Tools Die After the Pilot, Why Nobody Is Auditing Whether Documentation Was Ever the Right Measure of Care, and more..."
S8 · E227
May 28 · 46 min
227: XGM 2026: Moving from AI Anxiety to AI Operations, The Great Snack Wheelbarrow Chase, and Why Alan Dressed Up as the Tin Man
Josh and Alan reunite for a casual “solo” episode to catch up on Josh's adventures at Epic's XGM. They dive deep on how health systems are moving from AI Anxiety to AI Operations, the Great Snack Wheelbarrow Chase, Why Alan Dressed Up as the Tin Man, and more...
S8 · E226
May 26 · 1 hr 4 min
226: Epic's CMO Dr. Jackie Gerhart: Epic's Vision for The Intelligent Visit, Which of Epic's 100+ AI Use Cases Get the Most Adoption, and What Changes About Physician Identity in the Age of AI
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Jackie Gerhart, MD, Chief Medical Officer at Epic Systems, about "Epic's Vision for The Intelligent Visit, Which of Epic's 100+ AI Use Cases Get the Most Adoption, What Changes About Physician Identity in the Age of AI, and more..."
S8 · E225
May 21 · 57 min
225: Moffitt's ACMIO Dr. Veena Lingam: The Hidden Skills Required for CMIO 4.0, The Real Risk of Consumer AI Tools in Your Org Right Now, and How to Build AI Governance When There's No Blueprint
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Veena Lingam, MD, Associate Chief Medical Information Officer at the Moffitt Cancer Center, about "The Hidden Skills Required for CMIO 4.0, the Real Risk of Consumer AI Tools in Your Org Right Now, How to Build AI Governance When There's No Blueprint, and more..."
S8 · E224
May 14 · 52 min
224: Carle Health's ACMO/CIO Dr. David Lovinger: How a Sculptor Became a CMIO, Why Pop-Ups Are Almost Never the Right Answer, and How Design Thinking Fixes What Informatics Degrees Miss
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with David Lovinger, MD, FHM, FACP, Associate Chief Medical Officer and Chief Informatics Officer at Carle Health, about "How a Sculptor Became a CMIO, Why Pop-Ups Are Almost Never the Right Answer, How Design Thinking Fixes What Informatics Degrees Miss, and more..."

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