
NERD 0433 Customer Service in Early Childhood Education
Who is really the “customer” in early childhood programs? How do we genuinely respect families and their experiences while still maintaining strong systems, standards, and accountability? And what does customer service look like in a sector grounded in care, ethics, and community responsibility—not retail models? Professor and wonderer Robin Landals-Hill joins host Heather Bernt-Santy for a conversation centered on these questions, and whether the customer is really “always right.” Order Heather’s book, Using Schema Play Theory to Advocate for Free Play in Early Childhood, here: https://www.tcpress.com/products/using-schema-play-theory-to-advocate-for-free-play-in-early-childhood_9780807783177 Join our new Patreon community! For just $5 a month you can support all the Early Childhood Nerdwork podcasts AND join our Discord server to chat with the hosts and others who are working for children, their families, and their teachers: https://www.patreon.com/cw/EarlyChildhoodNerdworkbyThatEarlyChildhoodNerd Thanks for listening!