MSP Chat

A look at the strategies, services, and success tips IT providers need to make it big in managed services from two of the industry’s most experienced MSP authorities, Erick Simpson and Rich Freeman of Channel Mastered

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29 episodes
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Avg 1 hr 9 min
English

Episodes 29

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#124
May 29 · 1 hr 2 min
Episode124: Fighting the Terminator
Erick and Rich discuss Veeam’s bold attempt to invent a whole new kind of data-focused platform for the age of AI, as well as why and how to earn your way to more and better client referrals. Then they’re joined by Danny Jenkins, CEO of ThreatLocker,...
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#123
May 8 · 47 min
Episode 123: More Cowbell
Coming to you live from Nerdio’s NerdioCon event in sunny Palm Springs, CA, Erick and Rich discuss why Anthropic’s new AI services venture for midsize businesses is the latest reason MSPs need to get moving on an AI strategy, as well as techniques for...
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May 5 · 1 hr 3 min
Bonus Episode: Delicious Feeling
In this special bonus episode of MSP Chat, sponsored by Datto, Erick and Rich discuss why cyber resilience services continue to be a source of revenue and growth for MSPs and what that says about how they should construct their service portfolio and...
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#122
May 1 · 1 hr 5 min
Episode 122: Place Your Bets
Live from the Kaseya Connect 2026 conference in Las Vegas, Erick and Rich discuss Kaseya’s giant AI platform rollout and strategies for turning your renewal process into a retention machine. Then they’re joined by Cynomi CEO David Primor for an...
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#121
April 24 · 1 hr 23 min
Episode 121: FOMO Pressure
Erick and Rich discuss why agentic AI makes business resilience versus just cyber resilience a necessity for end users and a strategic relationship builder for MSPs, as well as why and how MSPs can boost net revenue retention with their clients. Then...
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#120
April 17 · 1 hr 25 min
Episode 120: Master of Time and Space
Erick and Rich discuss what Anthropic’s Mythos Preview model and Project Glasswing initiative portend for the future of security in managed services as well as how to turn your service desk into a powerful extension of your sales organization. Then,...
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April 14 · 59 min
Bonus Episode: Zero Tolerance
In this special bonus episode of MSP Chat, sponsored by Datto, Erick and Rich talk about why there’s still plenty of growth potential in backup and security for MSPs and why their clients need help in both areas now more than ever, as well as why...
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#119
April 10 · 1 hr 16 min
Episode 119: Lopsided Biceps
Erick and Rich discuss why anyone using or selling LLM tokens badly needs FinOps help, as well as why an MSP’s onboarding process determines how long new clients stay, how much they spend, and how profitable they become. Then they’re joined by...
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#118
April 3 · 1 hr 8 min
Episode 118: That Newfangled Thing
Erick and Rich discuss Treeline, a new kind of venture capital-backed MSP with interesting implications for the competitive landscape, as well as tips for driving more business with clients by clarifying your value proposition. Then they’re joined by...
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Showing 21–29 of 29 episodes