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Ground Floor Government

PhoneLive.io

Ground Floor Government is the podcast for the people who make local government work—behind the scenes. Hosted by David Plappert, founder of PhoneLive.io, this show gives city and county clerks, IT leads, communication pros, and public servants their time at the mic.
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Each week, we dig into what really keeps cities and counties running—last-minute meeting prep, tech shifts, team leadership, and the quiet but essential work of transparency and public service. If you’ve ever hit publish on a public notice, stayed late to prep a meeting, or solved a problem no one even saw coming, this show is for you.

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#135
Wednesday · 11 min
Navigating Local Government Careers (with Jordan Cook) | Ep. 135
Summary In this episode, Jordan Cook, City Administrator of Nevada, Iowa, shares his journey into local government, discussing the adaptability of career paths in this field. He highlights the challenges and successes faced in governance, including a notable community project that positively impacted local quality of life. Jordan emphasizes the importance of communication skills and teamwork in navigating the complexities of local administration. He concludes with valuable advice for those considering a career in local government. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Career paths in local government can be diverse and adaptable. A passion for public administration can stem from unexpected experiences. Every day in local government presents new challenges. Community projects can have a lasting positive impact. Effective communication is crucial in local governance. Teamwork and collaboration are essential for success. Understanding community needs is key to effective governance. Patience is necessary in the slow-moving world of government. It's important to focus on the community as a whole, not just individuals. Connecting with others in the field can provide valuable insights. Sponsored by Switchboard.Live
#134
Monday · 21 min
From Nonprofit to Government (with Shara Dee) | Ep. 134
Summary In this episode, Hugh Plappert interviews Shara Dee, the first communications officer for South Portland, Maine. They discuss the unexpected opportunities in local government communications, Shara's journey from nonprofit to municipal work, and the challenges of building a communications office from scratch. The conversation covers the balance between proactive and reactive communication strategies, the importance of engaging the community through creative content, and the unique challenges of communicating with diverse audiences. Shara shares her passion for community engagement and offers advice for those considering a career in local government. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Many careers start in corporate or nonprofit sectors before transitioning to local government. Shara Dee's background in photography and theater influenced her communication style. Building relationships with department heads is crucial for effective communication. The growth of government communicators in Maine has fostered collaboration. Balancing B2C and B2B communication is essential for economic development. Proactive communication is prioritized, but reactive communication is also necessary. Creative content can significantly engage the community. Limited resources require innovative solutions in local government communications. Communicating effectively with diverse audiences is a key challenge. Passion for community service drives professionals in local government. Sponsored by Switchboard.Live
#133
October 23 · 23 min
A Career in Civic Tech (with Marcus Townsend) | Ep. 133
Summary In this conversation, Marcus Townsend shares his journey into web development, emphasizing the importance of community service and networking within local government. He discusses the challenges of implementing accessibility in web projects and the satisfaction he derives from serving his community. Townsend also highlights the role of associations like NAGWA in fostering professional growth and collaboration among government web professionals. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Marcus's journey into web development began in high school. He transitioned from various roles before settling in local government. Networking through NAGWA has been invaluable for support and resources. Accessibility in web development is crucial but often misunderstood. Job satisfaction comes from serving the community and making a difference. Internal development can save time and resources for local governments. Collaboration with other professionals enhances problem-solving capabilities. Associations provide a platform for sharing knowledge and experiences. Community service is a core value that drives Marcus's career choices. Continuous learning and adaptation are essential in the tech field. Sponsored by Switchboard.Live
#132
October 21 · 21 min
Unlocking Local Government Careers (with Monique Carter) | Ep. 132
Summary In this episode, Monique Carter shares her journey in local government, highlighting the importance of finding the right position and contributing to the community. She discusses her role in marketing and economic development, the challenges of navigating unexpected situations, and the creative strategies employed to engage citizens. Monique emphasizes the value of communication skills, the balance between creativity and compliance, and the opportunities available within local government careers. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways You can find yourself in local government. Monique's journey began at Enterprise Rent A Car. Her role is to be the resident explainer. Local government work involves both proactive and reactive tasks. Engaging citizens is crucial for effective communication. Success stories in business development are collaborative efforts. Creativity can thrive even within budget constraints. AI is being explored for effective communication. Communication skills are essential for navigating complex conversations. Local government offers diverse career opportunities. Sponsored by Switchboard.Live
#131
October 19 · 21 min
Crisis Communications and Public Relations (with Hope Boyd) | Ep. 131
Summary In this episode of Ground Floor Government, host Hugh Plappert speaks with Hope Boyd, Chief Communications and Marketing Officer in Cleburne, Texas. They discuss Hope's journey from news to local government, the challenges and rewards of crisis communications, and the importance of clear messaging in public relations. Hope shares insights on balancing budget constraints with creative communication strategies, the various roles within city operations, and the significance of marketing city services to the community. They also compare the benefits of working in local government versus news, and encourage listeners to consider careers in public service. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Hope Boyd transitioned from news to local government communications. Every job prepares you for the next opportunity. Crisis communications are essential in public relations. Public interest can vary greatly from city to city. Budget constraints challenge creative communication efforts. Clear communication helps mitigate rumors and misinformation. Cities offer diverse career paths and opportunities for growth. Local government jobs provide stability and benefits like pensions. Marketing city services is crucial for community engagement. Internships and shadowing can provide valuable exposure to local government. Sponsored by Switchboard.Live
#130
October 16 · 20 min
From Ceramics to Communications (with Jake Zeigler) | Ep. 130
Summary In this conversation, Jake Zeigler, Communication Manager for Effingham County, Georgia, shares his journey from the private sector to local government. He discusses the unique challenges and responsibilities of communication in government, the importance of community engagement, and the need for effective communication strategies. Jake emphasizes the significance of understanding public interest and adapting communication methods to meet the needs of citizens. He also provides valuable advice for those considering a career in local government, highlighting the diverse opportunities available and the importance of reaching out to local agencies. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Finding the right job in local government can lead to long-term career growth. Transitioning from the private sector to public service can be fulfilling. Building a communications department requires understanding community needs. Effective communication in government is crucial for public trust. Engaging the community can be challenging but is essential for local government. Budget constraints impact communication strategies in local government. Understanding the audience is key to effective communication. ADA compliance is important in government communications. Local government offers diverse career opportunities across various fields. Passion for helping others drives success in public service. Sponsored by Switchboard.Live
#129
October 14 · 17 min
From Farm to Government (with Terry Bell) | Ep. 129
Summary In this engaging podcast episode, Terry Bell, the County Executive of Warren County, Tennessee, shares his journey from farming to local government. He discusses innovative solutions he implemented to improve community services without raising taxes, the importance of effective communication and conflict resolution in governance, and offers valuable advice for those considering a career in local government. The conversation highlights the challenges and rewards of public service, emphasizing the need for creativity and collaboration in addressing community needs. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Terry Bell transitioned from farming to local government. He emphasizes the importance of community representation. Innovative budgeting allowed for teacher pay raises without tax increases. Effective communication is crucial in navigating government challenges. Public education about government roles is often necessary. Terry's county bought a mall to house a new health department. He values employee welfare and offers free health clinics. Conflict resolution skills are essential for a county executive. Local government can be a rewarding career path. New employees should learn from experienced colleagues. Sponsored by Switchboard.Live
#128
October 12 · 19 min
Unlocking Opportunities in Local Government (with Desiree Myers) | Ep. 128
Summary In this episode of Ground Floor Government, Desiree Myers, Chief Clerk and COO of Clinton County, Pennsylvania, shares her journey in local government, discussing the unexpected opportunities and challenges she faced. She highlights the importance of communication skills, navigating budget constraints, and working with state and federal mandates. Desiree emphasizes her passion for community service and the significance of career growth within local government, offering valuable advice for those considering a career in this field. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Desiree transitioned from HR in education to local government. She oversees various departments, including the county prison. The Bald Eagle Valley Trail project aims to boost local tourism. Budget management requires creativity and public communication. Building relationships with emergency responders is crucial. Navigating state and federal mandates can be challenging. Desiree's passion for her community drives her work. Local government offers unique benefits like pension plans. Career growth opportunities exist, even in challenging roles. Staying true to personal values is essential in public service. Sponsored by Switchboard.Live
#127
October 9 · 23 min
Empowering Communities Through Local Government (with Dionne Stroter) | Ep. 127
Summary In this conversation, Hugh Plappert interviews Dionne Stroter, the County Manager of Adams County, Colorado, who shares her inspiring journey from starting in the mailroom of the Colorado Department of Revenue to becoming a leader in local government. Dionne discusses the importance of mentorship, education, and community service, highlighting her experiences in various roles within local government. She reflects on the challenges faced in youth violence prevention and the successful implementation of a program providing free public transportation for youth. Dionne emphasizes her passion for making government accessible and ensuring that all community members are served effectively. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways The opportunities in local government are significant. Starting from the bottom can lead to great success. Mentorship played a crucial role in my career. An MPA can open doors in public administration. Understanding local government is essential for effective service. Community engagement is vital in local government. Youth violence prevention requires innovative solutions. Public transportation access is crucial for youth. Government should be accessible to all community members. Stability in local government jobs can support families. Sponsored by Switchboard.Live
#126
October 7 · 21 min
From Pizza Delivery to Public Administration (with Tim Hemstreet) | Ep. 126
Summary In this conversation, the speaker shares their unique journey into public administration, highlighting the unexpected opportunities that shaped their career. They discuss the challenges faced during their tenure, including navigating a significant budget deficit and adapting to the COVID-19 pandemic. The speaker emphasizes the importance of communication, analytical skills, and community engagement in local government. They also reflect on major accomplishments, such as the completion of the MetroRail project, and the diverse career opportunities available within local government. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways You never know what random encounter will change your life. Economic recovery often lags behind national trends. Adapting to challenges is crucial for local government. Major projects require careful planning and discipline. Communication skills are essential for effective leadership. Listening to community needs is vital for decision-making. Government decision-making processes are intentionally slow for inclusivity. Serving the community is a rewarding aspect of local government. Local government offers diverse career opportunities. Accessibility to local government officials is important for constituents. Sponsored by Switchboard.Live
#125
October 5 · 12 min
The Hidden Career Paths in Local Government (with Brigette Garay) | Ep. 125
Summary In this episode of Ground Floor Government, host Hugh Plappert interviews Brigette Garay, a Public Information Officer from Webb County, Texas. Brigette shares her journey in local government, discussing her various roles and the challenges she has faced. She highlights the importance of community impact through initiatives like scholarships and emphasizes the need for effective communication and resource management in her role. Bridget also touches on the significance of digital accessibility and offers advice for those looking to enter local government careers. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Local government offers diverse career opportunities. Brigette started her career as a court clerk in 2008. She advanced to a supervisor role in the public records section. Brigette designed a flow plan for victim assistance coordination. She manages press releases for ongoing trials. The Webb County Better Community Foundation provides scholarships. Bridget operates on a limited budget for promotional items. Clear communication and active listening are essential skills. Victims appreciate the support provided during trials. Teamwork and helping colleagues drive Brigette's passion. Sponsored by Switchboard.Live
#124
October 2 · 19 min
From Engineering to City Leadership (with LuAnn Holmes) | Ep. 124
Summary In this episode, LuAnn Holmes, City Clerk of Las Vegas, shares her inspiring career journey from electrical engineering to public service, highlighting the importance of technology, communication, and adaptability in local government. Discover how her leadership navigates complex challenges and fosters transparency and trust in a dynamic city. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways LuAnn Holmes' career pivot from electrical engineering to public service The role of technology and digital transformation in city government Managing complexity and maintaining public trust in Las Vegas The importance of communication skills and neutrality in government Digital ADA accessibility and inclusive government services Cross-department collaboration and stakeholder management Financial stewardship and cost-effective innovation in local government Career pathways and entry points into local government Leadership and team development in a high-pressure environment Sponsored by Switchboard.Live
#123
September 30 · 21 min
The Power of Local Government (with Bryan Hill) | Ep. 123
Summary In this conversation, Bryan Hill discusses his journey from private industry to local government, emphasizing the importance of community engagement, financial management, and innovative public safety measures. He highlights the cultural changes within Fairfax County's fire and rescue department, the strategic planning initiatives to enhance interdepartmental collaboration, and the various opportunities available for youth in local government. Hill also underscores the significance of effective communication and the role of local government in serving the community. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Bryan Hill transitioned from private industry to local government. He emphasizes the importance of community engagement in local government. Fairfax County Fire and Rescue underwent significant cultural changes. Financial management is crucial for reducing government costs. Innovations like drones are enhancing public safety. Effective communication is key to community engagement. Strategic planning helps streamline interdepartmental collaboration. There are numerous opportunities for youth in local government. Fairfax County serves as an economic engine for the Commonwealth. Local government plays a vital role in protecting and serving residents. Sponsored by Switchboard.Live
#122
September 28 · 19 min
The Unexpected Journey into Local Government (with Dalton Rice) | Ep. 122
Summary In this episode, Hugh Plappert interviews Dalton Rice, the City Manager of Kerrville, Texas, discussing his unexpected journey into local government, the diverse career opportunities available, and the challenges faced in managing a city. Dalton shares insights on leadership, community impact projects, and the importance of collaboration across departments. He emphasizes the need for adaptability in navigating crises and the significance of effective communication in local government. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Dalton Rice's journey into local government was accidental but fulfilling. Local government offers diverse career paths for individuals from various backgrounds. City managers must be adaptable and ready to face unexpected challenges. Community projects can have a significant positive impact on residents. Effective leadership requires understanding different departmental needs and personalities. Navigating budget constraints is a major challenge for city managers. Unfunded mandates can complicate project planning and execution. Collaboration among departments is essential for successful project outcomes. Aspiring local government professionals should network and seek mentorship. There are ample opportunities for career growth in local government. Sponsored by Switchboard.Live
#121
September 25 · 21 min
Building Community for Career Success (with Alexan Balekian) | Ep. 121
Summary In this conversation, Alexan Balekian discusses the importance of building a community while simultaneously developing a career. He emphasizes the hustle culture prevalent in California, where individuals often engage in side hustles to meet the high cost of living. The dialogue explores the balance between personal and professional growth in a competitive environment. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Building a community is essential for career growth. Side hustles are a common necessity in California. The high cost of living drives the hustle culture. Work ethic is a defining characteristic of Californians. Utilizing social media can enhance community engagement. Networking is crucial for career advancement. California's lifestyle demands hard work and dedication. Maintaining a side hustle can provide financial security. Community support can lead to professional opportunities. Balancing personal and professional life is key to success. Sponsored by Switchboard.Live
#120
September 23 · 16 min
How One Clerk Modernized City Meetings (with April Goad) | Ep. 120
Summary In this episode of Ground Floor Government, host Hugh Plappert speaks with April Goad, the clerk, recorder, and treasurer for Spring Hill, Tennessee. April shares how she began working for the city in 1987 after responding to a newspaper job advertisement. Although she initially intended to use the position to make connections with the nearby Saturn plant, she found purpose and fulfillment in local government and has remained in the role for nearly 40 years. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Technology like Champion Data Systems can streamline meeting preparation and compliance. Long days and unexpected challenges are part of local government work. Community engagement and understanding public priorities are crucial for success. Effective communication skills are essential for working with diverse stakeholders. Continuous learning and adaptation are key to a successful public service career. Effective communication is crucial for success in local government. Prioritizing community needs guides budget and policy decisions. Long hours and diverse responsibilities characterize local government work. Engaging with the community through meetings and transparency builds trust. Sponsored by Switchboard.Live
#119
September 21 · 19 min
Navigating a Career in Local Government (with Valerie Sanchez) | Ep. 119
Summary In this episode of Ground Floor Government, host Hugh Plappert interviews Valerie Sanchez, Chief Deputy Clerk of the Board for Orange County, California. Valerie shares her unexpected journey into public service, the challenges and rewards of her role, and the importance of communication and listening in local government. She discusses the impact of budget constraints and unfunded mandates on public services and encourages listeners to consider a career in public service for its rewarding nature. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Valerie's career in public service began unexpectedly through a temp agency. The role of the Chief Deputy Clerk involves ensuring transparency in local government. Unexpected challenges can arise in local government, especially during crises like COVID-19. Public service can have a direct positive impact on individuals' lives. Budget constraints significantly affect the ability to provide public services. Unfunded mandates create challenges for local governments trying to comply with state laws. Effective communication, especially listening, is crucial in local government roles. Valerie finds satisfaction in knowing her work helps others, even if unrecognized. A career in public service may not be financially rewarding but is fulfilling. Valerie encourages those interested in making a difference to consider local government careers. Sponsored by Switchboard.Live
#118
September 18 · 19 min
From Temporary Job to Leadership (with Erin Hudson) | Ep. 118
Summary In this episode of Ground Floor Government, host Hugh Plappert speaks with Erin Hudson, the Communications and Outreach Director in Morrisville, North Carolina. They discuss various pathways to starting a career in local government, including the unique opportunity of working through a temp agency. Erin shares his personal journey from a temporary position to a permanent role, highlighting the importance of adaptability and collaboration in local government. The conversation also covers impactful community projects, navigating challenges, and maximizing resources within budget constraints. Erin offers valuable advice for those considering a career in local government, emphasizing the rewarding nature of public service. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Internships and volunteer work are common ways to start a career in local government. Working as a temp can lead to full-time opportunities in local government. Local government roles provide exposure to various departments and officials. Career growth in local government can be achieved through diverse experiences. Adaptability is crucial in local government as no two days are the same. Collaboration with teams is essential for success in local government roles. Community engagement is vital for effective strategic planning. Digital engagement can help reduce costs in local government communications. Local government offers unique career opportunities compared to the corporate world. Aspiring professionals should not hesitate to explore local government positions. Sponsored by Switchboard.Live
#117
September 16 · 17 min
The Hidden Work of a City Clerk (with Evelyn Lees) | Ep. 117
Summary In this episode of Ground Floor Government, host Hugh Plappert interviews Evelyn Lees, the city clerk of Noblesville, Indiana. They discuss Evelyn's journey into local government, the responsibilities of a clerk, and the impact of budgeting and digital record-keeping on her work. Evelyn shares her experiences with community projects, particularly the restoration of a historic cemetery, and emphasizes the importance of communication and respect in public service. She also offers advice for those considering a career in local government, highlighting the need for a genuine desire to serve the community. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Evelyn transitioned from state work to local government after a decade. The role of a clerk involves managing non-financial records and council documentation. Community projects can have a significant positive impact, like cemetery restoration. Budgeting is crucial, and stewardship of taxpayer money is a priority. Digital records are important, but hard copies remain essential for permanence. Communication skills are vital in public service to effectively assist the community. Internships or volunteer positions can provide valuable insights into local government. Public service is about helping people, not making profits. Understanding the difference between city and county government is important for public interactions. Respect and listening are key components of effective public service. Sponsored by Switchboard.Live
#116
September 14 · 22 min
Exploring Local Government Careers (with Tabitha Clark) | Ep. 116
Summary In this episode of Ground Floor Government, host Hugh Plappert interviews Tabitha Clark, Communication Director of Perry, Georgia. They discuss the journey into local government careers, the challenges and rewards of communication roles, the impact of AI, budgeting strategies, essential skills for effective communication, and considerations for those looking to enter the field. The conversation highlights the importance of community engagement and the unique dynamics within city communication teams. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways You never know how you're gonna find your career. Navigating unexpected challenges is part of the job. AI is a new tool that can enhance communication. Budgeting is crucial for effective communication strategies. Skill sets must cater to diverse stakeholders. Dealing with public feedback requires tact and strategy. Regulatory compliance is essential in communication projects. Passion drives the work in local government. Unique roles contribute to the city's functioning. Considerations for entering local government careers are vital. Sponsored by Switchboard.Live

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