
Turning AI Ambition into Channel Execution: Insightful Conversation with Plugable’s Lynn Smurthwaite-Murphy
In episode 78 of Beyond Distribution, host Frank Vitagliano speaks with Lynn Smurthwaite-Murphy, CEO of Plugable, about why AI should be treated as a business transformation—not just another technology deployment. Drawing on her experience across the channel, distribution and vendor communities, she explains why organizations must have executive ownership, as well as clear outcomes, governance and communications to create measurable value from their AI investments. Smurthwaite-Murphy also shares the AI journey for her company as they began adopting the technologies out of necessity. What led the organization to begin using these solutions as part of their long-term vision? How did grassroots experimentation and practical use cases boost productivity and drive other positive outcomes? This conversation explores those questions and highlights the rise of local and hybrid AI models. They also take a “deep dive” into channel opportunities, with emphasis on business consultation over a more technology-driven approach. The channel has become a transformative machine with AI following many of the same principles as other innovations — only faster and broader. Check out the complete conversation in this insightful new episode.