Learning from incidents (Interview)

This week we’re joined by Nora Jones, founder and CEO at Jeli where they help teams gain insight and learnings from incidents. Back in December Nora shared here thoughts in a Changelog post titled “Incident” shouldn’t be a four-letter word - which got a lot of attention from our readers. Today we’re talking with Nora about all things incidents — the learning and growth they represent for teams, why teams should focus on learning from incidents in the first place, their Howie guide to post‑incident investigations, why the next emerging role is an Incident Analyst, and she also shares a few book recommendations which we’ve linked up in the show notes. Join the discussion Changelog++ members get a bonus 10 minutes at the end of this episode and zero ads. Join today! Sponsors: InfluxData – InfluxDB empowers developers to build IoT, analytics, and monitoring software. It’s purpose-built to handle massive volumes and countless sources of time-stamped data produced by sensors, applications, and infrastructure. Learn about the wide range of use cases of InfluxDB at influxdata.com/changelog Sentry – Working code means happy customers. That’s exactly why teams choose Sentry. From error tracking to performance monitoring, Sentry helps teams see what actually matters, resolve problems quicker, and learn continuously about their applications - from the frontend to the backend. Use the code CHANGELOG and get the team plan free for three months. WorkOS – A platform that gives developers a set of building blocks for quickly adding enterprise-ready features to their application. Add Single Sign-On (Okta, Azure, Google, Microsoft OAuth), sync users from any SCIM directory, HRIS integration, audit trails (SIEM), free magic link sign-in. WorkOS is designed for developers and offers a single, elegant interface that abstracts dozens of enterprise integrations. Learn more and get started at WorkOS.com Subspace – Network-as-a-Service that helps developers accelerate real-time applications for hundreds of millions of users worldwide. When every millisecond counts, Subspace gives you the fastest, most reliable network to route your traffic through. And it all works via a global IP proxy that sets up using a simple API. Learn more and get started for free at subspace.com/changelog Featuring: Nora Jones – LinkedIn, X Adam Stacoviak – Website, GitHub, LinkedIn, Mastodon, X Jerod Santo – Website, GitHub, LinkedIn, Mastodon, X Show Notes: “Incident” shouldn’t be a four-letter word Howie: The Post-Incident Guide About Chesley B. “Sully” Sullenberger, III Minding the Weather (How Expert Forecasters Think) Seeing What Others Don’t: The Remarkable Ways We Gain Insights Community: Learning from Incidents in Software The Changelog #462: Learning-focused engineering with Brittany Dionigi Costa Concordia disaster Something missing or broken? PRs welcome!