Ep. 32 – Resetting Expectations

Accountability only works when expectations are clear. In the first episode of Season 4, Heather Verity and Jennifer Lawson unpack what it looks like for a leader to recognize when the gap is not simply performance, but clarity. Heather shares a recent experience with the Focus 3 team where she realized her own expectations had outpaced the systems, training, and skills needed to meet them. Instead of putting the responsibility on individual team members, she reset the expectations, clarified what success looked like, and created a process the entire team could follow. They discuss why leaders need to own the gaps they create, the importance of turning expectations into clear systems, and why training cannot stop after the initial conversation. Great leaders clarify, demonstrate, reinforce, and make sure their people have what they need to succeed. Before you hold someone accountable for missing the mark, make sure you’ve actually drawn the line.