Naming Problems

In today’s episode, I explore the stories that hide inside the labels we use at work. Words like “dysfunctional,” “infighting,” or “crazy” can feel like useful shorthand. But once repeated often enough, they can start to sound like settled facts. The problem is that a label can make us stop looking. We begin filtering every new experience through the story we already believe. I share examples from teams and leaders I’ve worked with, along with research from Ellen Langer, to look at how naming something can shape what we notice, what we expect, and what we believe can change. The goal isn’t to avoid naming problems. It’s to make sure the story behind the name has earned its place. Join me as I explore: ✅ How labels become fixed stories inside teams ✅ Why repeated narratives can narrow what leaders notice ✅ The difference between naming a problem and settling on a conclusion ✅ How questioning the label can uncover contradictory evidence ✅ Why useful stories need to be supported by what’s actually happening Key Takeaways: Labels often contain some truth, but rarely the whole truth. The language a team repeats can shape what people believe is possible. Once a label feels settled, curiosity can disappear. Better diagnosis comes from observation, evidence, and questioning assumptions. Leaders can create more room for change by examining the stories behind the words they use. Subscribe & Share If this episode gives you something useful to think about, subscribe to the podcast and share it with a leader or team who may be carrying a story worth questioning. #Leadership #OrganizationalCulture #TeamDynamics #LeadershipDevelopment #WorkplaceCulture Steven Morris, CEO of Matter Consulting is an ever-curious life-seeker, brand and culture building expert, advisor, author, and speaker. With over 27 years of entrepreneurial experience, he has served as a trusted advisor to over 3,000 business leaders and evolved more than 250 brands and cultures, including Google, Habitat for Humanity, Samsung, and Disney. His best-selling book, "The Beautiful Business," and his widely read Insights blog are a testament to his consulting expertise in creating unignorable, magnetic, and sustainable companies. His diverse interests, including meditation, fine art painting, surfing, and beekeeping, infuse his work with creativity, soul, and a deep understanding of the human experience. You can find more podcasts and join 30,000+ other brilliant and soulful readers of his weekly INSIGHTS blog at MatterCo.